OPC Specialist

Job Description

As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout central Florida. By encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests who are here on vacation.

Duties:

• Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions

• Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify.

• Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard.

• Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions.

• Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift

• Maintain a professional appearance and work environment at all times with a clean clutter free work station

• Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts

• May have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance. Additional details regarding commission, expenses, etc., will be discussed upon scheduling these events., will be discussed upon scheduling these events.