Opat Program Technician

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The OPAT Program Technician, working with the ECU Health Outpatient Parenteral Antimicrobial Therapy Program, will assume a technical support role in infectious diseases ambulatory and home care practice. The individual will work with an OPAT Pharmacist Coordinator and members of an interdisciplinary team to provide outpatient parenteral antimicrobial therapy (OPAT) services across the ECU Health System, which includes all system hospitals, provider clinics, infusion centers and home health services.

Responsibilities

Work closely with physicians, nurses, and pharmacists across the continuum of care to ensure safe, timely, and effective OPAT treatment and monitoring.

Support transitions of care services from acute care to home infusion or skilled nursing facilities. Assist with administrative tasks as needed. Examples include faxing orders, scanning, data collection, and data analysis.

Support quality improvement projects for OPAT services.

Keep updated documentation of pending labs for discharged patients and ensure pharmacist or physician receives labs within 24h.

Assist with antibiotic discharge medication reconciliation as identified by pharmacist or physician.

Assist OPAT team with outpatient scheduling of appointments as requested or needed.

Contacts OPAT patients within 48h of discharge to introduce program and provide program contact information.

Help manage needs for medication refills.

Field and triage patient calls and concerns to appropriate OPAT team member.

Communicate with home infusion companies when OPAT patients have been readmitted to a ECU Health Hospital.

Identify, assess, and resolve barriers to medication access with clinician collaboration.

Identify opportunities for medication assistance from drug companies and coordinate with OPAT team and ECUH Medication Access Program.

Communicate with OPAT patients weekly to identify potential adverse drug reactions. Provide update to pharmacist and/or physician on potential problems detected.

Assist with preauthorization of medications as needed.

Attend POCR rounds to help screen candidates for inclusion into OPAT program.

Other tasks and responsibilities as assigned by program leadership.

Minimum Requirements

High School of Equivalent (GED) or higher

Three to four years of progressive pharmacy technician experience.

PTCB Certification- CPhT within one year of hire.

Excellent interpersonal communication skills (written and verbal).

Attention to detail and commitment to high quality patient experience.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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