DMI Mobile Enterprise Solutions Arlington , VA 22201
Posted 2 weeks ago
About DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity
DMI is looking for a Client Services Support Technician to support a federal customer in the DC Metro area.
This candidate will be responsible for the following:
Act with a team of technicians in the performance of onsite Support activities.
Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
Work with teams in the performance of onsite Updates, Configuration changes, or Software installations.
Work with teams in the performance of bulk MACDs.
Work with technical Support and setup during special events such as conferences.
Provide lead technical assistance to End Users.
Liaise with and Support Customer VIPs.
Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.
Qualifications
BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
Ability to install Software for and troubleshoot a wide range of Applications.
Experience in a financial services environment preferred.
Analytical thinking and problem-solving ability.
Location: Arlington, VA
Physical Requirements: N/A
US Citizenship Required
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.
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No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
DMI Mobile Enterprise Solutions