Onsite Support Technician - Cox Health

Cerner Springfield , MO 65802

Posted 2 months ago

Job Description:

As an Onsite Support Technician you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a member on this team you will also install, configure, and update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds and changes (MAC work) for end users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Qualifications

Basic Qualifications

  • Associate's degree in General Studies or related field, or equivalent relevant work experience

Preferred Qualifications

  • Bachelor's degree in General Studies or related field

  • At least 1 year of operating systems support work experience

  • At least 1 year of office support, call center or phone support work experience

  • CompTia A+ Certification and / or Microsoft Certifications

  • ITIL certification

Expectations

  • Must live in or be willing to relocate to the Springfield, MO area

  • Must be available to participate in an on-call rotation

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Onsite Support Technician - Cox Health

Cerner