2.Expertise in handling PBX and VOIP issues.
3.Expertise in PBX and VOIP configuration.
4.Expertise in working on custom imaged workstations used in factories.
5.Good knowledge on Networking devices with respect to monitoring, troubleshooting, configuration and physical setup.
6.Good knowledge on Server equipment with respect to monitoring, troubleshooting, configuration and physical setup.
7.Expertise in creating/updating knowledge documents to maintain proper record of process and technical documents.
8.Expertise in handling End User technical issues diligently.
9.Effectively coordinate with OEM, 3rd Party Vendors and other Support towers based on the issue/situation.
Good exposure on Incident Management Process.
Good expertise on End User Devices(Installing, Configuring, Diagnosing and Troubleshooting).
Good expertise on Print environment with respect to creation of print queues on server, configuration, troubleshooting and physical setup.
Good knowledge on managing assets on CMDB and ensure timely update of asset status.
Good Knowledge on SCCM , Intune and ServiceNow.
Expertise in managing Mobile Phones and Tablets using Intune. Good exposure on troubleshooting Mobile Phone issues.
Experience in handling user escalation and directing the same to the right channel.
Ability to analyse issues and take pragmatic steps for faster resolution.
Good understanding of SLA and completing the tasks within the SLA timeline.
Establish good understanding of the Customer environment and perform the job as per the formed process and procedures.
Good expertise in diagnosing and replacing faulty parts on Workstations as per the Customer norms.
Tata Consultancy Services