Onsite Support Analyst
Posted: 10 Apr 2019
Deadline: 19 Apr 2019
Location: Columbia, Maryland
We have a new opportunity for an Onsite support analyst role across our Retail channel and offices. Supporting both our existing store portfolio, offices and new store openings, you will champion best practice IT retail and offices processes and help inspire innovating new ways of working.
Be the Global IT Ambassador for IT Support in the office
Work closely with your colleagues in other PANDORA locations and our external IT partners
Enjoy working independently in the local office while sharing your experiences with your colleagues in other countries
Provide Level 1 support for IT & application issues for stores
Provide Level 2 support collaborating with ServiceDesk when cases cannot be solved remotely
Manage the local IT assets and ensure they are always fully operational
Fix technical issues remotely for stores or if necessary organize on site third party support
Support for store openings & refits
Onsite support for office employees and all onsite equipment (e.g. Printers, AV, etc)
Facilitate Introductions and training in the IT landscape for new starters
Software Upgrades, Deployment & License administration (MAC & PC)
Diagnosing and solving hardware/software faults
Logging customer/employee queries
Analyzing call logs to spot trends and underlying issues
Educational Background: BA/BS
Field of Study: Computer Science or Similar
Experience: 3-5 yrs.
Apparel & Fashion
Previous experience with Retail and office IT support
Experience and understanding of IT systems within a Retail and office environment
Ability to support and advise users both in person and via long distance communications
Commercial awareness of new IT trends within Retail industry
Be willing to support remote sites, including occasional visits
Good time management, work management, prioritization, travel and training planning
Decision making and problem solving.
Excellent communication skills, written and verbal
Travel Required: App 20 days per year
If you are interested in this position, please send your resume to email@example.com.
PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through around 7,700 points of sale, including more than 2,700 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs around 32,000 people worldwide of whom more than 14,000 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, PANDORA's total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).
See all our products and collections on www.pandora.net