Onsite Support Analyst

Pandora A/S Baltimore , MD 21203

Posted 1 week ago

Onsite Support Analyst

Posted: 10 Apr 2019

Deadline: 19 Apr 2019

Location: Columbia, Maryland

We have a new opportunity for an Onsite support analyst role across our Retail channel and offices. Supporting both our existing store portfolio, offices and new store openings, you will champion best practice IT retail and offices processes and help inspire innovating new ways of working.

Essential Functions:

  • Be the Global IT Ambassador for IT Support in the office

  • Work closely with your colleagues in other PANDORA locations and our external IT partners

  • Enjoy working independently in the local office while sharing your experiences with your colleagues in other countries

  • Provide Level 1 support for IT & application issues for stores

  • Provide Level 2 support collaborating with ServiceDesk when cases cannot be solved remotely

  • Manage the local IT assets and ensure they are always fully operational

  • Fix technical issues remotely for stores or if necessary organize on site third party support

  • Support for store openings & refits

  • Onsite support for office employees and all onsite equipment (e.g. Printers, AV, etc)

  • Facilitate Introductions and training in the IT landscape for new starters

  • Software Upgrades, Deployment & License administration (MAC & PC)

  • Diagnosing and solving hardware/software faults

  • Logging customer/employee queries

  • Analyzing call logs to spot trends and underlying issues

Educational Background: BA/BS

Field of Study: Computer Science or Similar

Experience: 3-5 yrs.


  • Apparel & Fashion

  • Consumer Goods

  • Retail

Personal Competencies:

  • Previous experience with Retail and office IT support

  • Experience and understanding of IT systems within a Retail and office environment

  • Ability to support and advise users both in person and via long distance communications

  • Commercial awareness of new IT trends within Retail industry

  • Be willing to support remote sites, including occasional visits

  • Good time management, work management, prioritization, travel and training planning

  • Decision making and problem solving.

  • Excellent communication skills, written and verbal

Computer Skills:

  • In-depth knowledge of Windows 10, iOS, Android, Office 365, Skype for Business, and standard office Hardware, peripherals, and office equipment

Travel Required: App 20 days per year

If you are interested in this position, please send your resume to northamericacareers@pandora.net.

PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through around 7,700 points of sale, including more than 2,700 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs around 32,000 people worldwide of whom more than 14,000 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, PANDORA's total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).

See all our products and collections on www.pandora.net

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Onsite Support Analyst

Pandora A/S