Onsite Representative Lead

Wesco Aircraft Hardware Corp Lufkin , TX 75902

Posted 7 months ago

Wesco Aircraft is a dynamic, global company looking for enthusiastic team members to support our vision: To generate value in everything we do every day as a highly engaged team delivering the best customer experience. We invest in our employees, providing outstanding opportunities for career progression and personal development. We invite you to explore a career with our Wesco Aircraft Internal Operations Team.


The On-site Representative Lead is accountable for representing Wesco Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an onsite presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency.

The On-site Representative Lead is responsible for maintaining ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance; and providing operational support and status updates, including notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and opportunities to provide additional value-added products or services for increased customer satisfaction and profitability.


  • Represent Wesco's vision, values and objectives in all job-related activities, sustaining excellent customer relationships

  • Maintain strong knowledge of Wesco products, services, quality requirements and customer plans and specifications

  • Continuously promote and maintain positive working relationships with customers and associates on-site, ensuring all opportunities to provide value-added services to customers are communicated to Program Managers for follow up

  • Coordinate daily activities by organizing work schedules and organizing activities to ensure on timely and quality output. Perform daily bin maintenance, including Bin Scanning, Bin Replenishment, FOD Removal, within customer specifications and requirements

  • Proactively initiate or respond efficiently to daily Customer requirements, with the Contract Administrator, Production Floor Supervisors and other relevant Functional Area Managers, to facilitate needs

  • Attend Shortage, Planning and Development Meetings, as required, to provide accurate and current status on critical parts to customer management team

  • Address On-Site quality assurance issues and forward to the Regional Customer Program Manager and or Quality Manager for resolution

  • Communicate or report relevant program information (i.e., critical stock outs) to Program Managers, immediately

  • Assist in determining new bin set-ups, size and locations

  • Identify part usage issues to the Customer Contract Administrator

  • Practice and promote good housekeeping within the on-site work environment

  • Actively seek and recommend process improvements to Regional Customer Program Manager, to increase efficiently and accuracy

  • Accommodate special requirements which may be established by the customer supervisor, including but not limited to work schedule changes, required overtime, working holidays, and weekends, as needed

  • Adhere to all customer site safety and security policies and procedures, and local laws or regulations, as applicable

  • Attend regularly scheduled customer or company-sponsored meetings and/or training, as required

  • Travel/drive from customer site-to-site, as necessary

  • Prepare Monthly Productivity numbers for functional areas of responsibility to the appropriate Supervisor or Manager

  • Perform daily or as required status reports (QBE)

  • Package and prepare material for shipment

  • Other duties as required


  • High school diploma. Some college or college degree is preferred

Minimum of 1 year of relative JIT, VMI or 3PO experience, within the aerospace industry

Excellent, proven customer service and interaction skills, with direct customer and supplier contact

  • Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results

Ability to mentor and lead a team

Demonstrated ability to be a self-starter and self-motivated

Excellent organizational and time-management skills

Clear and accurate data entry and documentation skills

Strong follow-through and perseverance to handle multiple tasks simultaneously

Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers

Ability to be detailed oriented and perform in-depth research, if required

Ability to be cross-trained in multiple critical areas of the department

Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required

Must be open to schedule demands changes and demands, per customer needs

Must have the ability to travel/drive from customer site-to-site, as necessary

Must have and maintain reliable transportation and have the ability to meet company requirements pertaining to driving history

This position requires use of information which is subject to compliance with the International Traffic in Arms Regulations (ITAR). To conform to U.S. Government export regulations/ITAR, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Wesco Aircraft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.


Wesco is proud to offer a broad range of benefits options. You can choose from a number of plans including medical, dental, vision, life and disability insurance and voluntary supplemental programs. All full-time employees are eligible for benefits coverage.

Wesco Aircraft is one of the world's leading distributors and providers of comprehensive supply chain management services to the global aerospace industry, based on annual sales. Our services range from traditional distribution to the management of supplier relationships, quality assurance, kitting, just-in-time delivery, chemical management services, third-party logistics or fourth-party logistics and point-of-use inventory management. We offer one of the world's broadest portfolios of aerospace products, including C-class hardware, chemical and electrical and comprised of more than 565,000 active stock-keeping units. Wesco Aircraft has more than 2,900 employees across 50 locations globally with net sales of $1.6 billion in 2018.

To apply, please email your resume to: careers@wescoair.com

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Onsite Representative Lead

Wesco Aircraft Hardware Corp