Onsite Field Service Technician - Lorton, VA

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future.

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation and maintenance of mission critical digital mobile communication systems for a Federal Government agency. Our technicians are FCC and CET Certified/Licensed. The DSC is ISO 9001:2015 registered and UL certified.

Job Description

• Responsibilities include optimization and support of complex, advanced communication systems.

• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system subscribers and infrastructure, performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.

• Maintain, optimize, test, and document complex communications systems.

• Provide weekly reports of activities and accomplishments.

• Develop complex subscriber code-plugs that are customized to the customer's specific requirements.

• Remove, install, troubleshoot, repair, preventative maintenance, and/or modify LMR subscribers in a company-owned service center or at a customer site.

• Conduct training at the service center or at field locations.

• Create operation manuals and documents for procedures and specifications, prepare job tickets, material request, and trip reports.

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.

Candidate Requirements

• Must have a current, valid driver's license and no traffic violations

• Must be willing to travel both CONUS and OCONUS

• U.S. Passport is desirable or be willing to obtain one.

• Must be a U.S. citizen and able to obtain security clearance as required by government.

• Experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles.

• Proficient with Microsoft Office products and Motorola Radio Programming Software suite.

• Excellent customer communications skills and always present a professional image.

• Ability to work with little to none supervision.

• Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN).

• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.

• Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

• Strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision

• Able to solve customer problems quickly during stressful situations

• Total familiarity with the latest technologies and troubleshooting techniques

• Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Must have a FCC GROL License or CET Associate or higher certificate

• Ideally the individual should have at least one network certification: Network +, CCNA, NRS1

Specific Knowledge/Skills:

• 2 year Associate's in Electronics or IT preferred

• 6+ years field experience as a System Technician.

• Experience with various RF interfaces, wired/wireless communications systems and networking equipment.

• Unique combinations of both strong multi-site RF communications system and IT, computer/networking skills are required.

The ideal candidate must demonstrate high level systems expertise and have a minimum of 6 years of related experience with the following equipment:

• Motorola Subscribers (APX series)

• Motorola Base Stations (Consolette, GTR series, Quantar, etc.)

• Centracom Consoles (Gold Elite, MCC7500, MCC7100)

• Computer IP Networks and Configuration

• Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

The ideal candidate must have excellent skills in the use of various communications test equipment including:

• Communication System Analyzers (Site Masters)
• Ethernet Link test sets
• TIMS (Transmission Impairment Measurement Set)
• Digital RF Power Meter

Individual must have a superior knowledge of one or more of the following: Motorola Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-CC1

Basic Requirements

• Associates Degree OR Technical Certificate OR Technical Military Training AND 2+ years of experience with one or more of the following: IT, Networking, LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 9 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.