Onsite Facilities Manager

Who We Are:

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us.

Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are:

The Facilities Manager oversees, manages and serves as the main point of contact for all facility-related operations and activities at the museum. Facilities can include, but is not limited to: the museum building, supporting the production team in any requested capacity, mobile food truck(s), warehouse(s), containers or pop-up structures.  

The Facilities Manager will be responsible for preserving the good condition of infrastructure and ensuring that all site facilities are safe, organized, and well-functioning. Another key responsibility will be to optimize the use of facilities spaces and related equipment while proactively seeking efficiencies to deliver satisfactory operating costs within guidelines.

The Facilities Manager will work to ensure that operations meet and exceed the guidelines of our brand and industry standards, comply with health and food safety regulations, and set Museum of Ice Cream apart while remaining true to the organizational values and goals, as defined by the General Manager and Operations Leadership Team.

In fulfilling your roles and responsibilities as a manager, it is also expected that you uphold and model our culture, values and standards of conduct.

Your day-to-day:

FACILITIES & PROJECT MANAGEMENT

• Identify, diagnose, and address day-to-day maintenance repairs & issues involving museum assets including electrical, plumbing, construction and other miscellaneous equipment
• Develop a plan for ongoing maintenance and improvement in building management, including recurring or common issues  
• Ensure 100% compliance with health and safety laws & provisions
• Provide daily reports with detailed plan of action
• Document and provide visibility to the Director of Facilities of damage or issues with the site or facilities
• Participate and support management of special projects as required to improve the museum and its facilities
• Create and maintain an active database of vendors and contractors necessary for day-to-day operations, building repairs & facilities improvements
• Relationship management of all vendors + contractors including contract negotiation for projects and timely & accurate invoicing
• Act as liaison and maintain a healthy partnership with contractors and management while managing and ensuring timely completion of all contracted work

SHOW QUALITY ASSURANCE & MAINTENANCE 

• Oversee all technical aspects of the Museum's art/object handling projects
• Operates, maintains and safeguards the technical assets of the Museum, including supervising the use of lighting, sound, communications equipment, and the use and maintenance of stage facilities
• Assists with the preparation and control of production budgets;
• Coordinate and foster productive relationships with suppliers and contractors
• Assist in hiring, scheduling, and overseeing technical team of preparators / art handlers for reset days and installations
• Coordinate receiving, packing & unpacking, handling, exhibition, organization, and storage of various elements
• Provide guidance on preparation work needed prior to installation periods in addition to "on the floor" supervision during installation periods
• Training all staff on technical applications involved in reset days and installation periods
• Acting as point of contact for current museum standards, maintaining all finishes in the space at a very high level
• Maintaining full inventory of tools and tool carts for resets and installations; maintaining necessary inventory and orders specialized supplies to suit the needs of the Clean Team and special projects
• Ensures a safe and healthy work environment through knowledge and execution of best practices
• Assist in planning and coordinating with vendors in the fabrication of exhibition objects, temporary walls, and other display elements
• Participate and support management of special projects as required to improve quality and maintenance of site

CHANGES MADE TO SPACE

• Communicate all physical changes to Facilities and Production leadership for visibility and approvals in order to keep all units uniform.
• Participate in constructive dialogue regarding process improvements with Facilities and Production leadership

DAILY OPERATIONS & LEADERSHIP

• Support the recruiting, interviewing, and hiring of Clean Team members to meet staffing targets and scheduling needs of the museum
• Lead weekly/bi-weekly training as needed to support Clean Team operations
• Managing on-site Clean Team members across multiple dayparts who execute our processes for cleaning operations
• Identifying, owning and managing opportunities for continuous improvement of Facilities and Operations
• Provide support and leadership presence at Museum across all dayparts and weekends as needed, including as a Manager on Duty as needed
• Provide on-site coordination for delivery shifts, including weekends as needed
• Completing & filing daily reports and maintaining building inspections
• Completing maintenance and preventative maintenance tickets quickly and on time throughout daily operations and any designated ‘Reset’ days
• Support and install seasonal creative elements as required for the museum in coordination with the Production team
• Coordinate with Director of Facilities in preparing the space for monthly building inspections

Requirements

The necessities and nice-to-haves:

• Proven experience as facilities manager or relevant position
• Well-versed in technical/engineering operations and facilities management best practices
• Knowledge of basic accounting and finance principles
• Excellent verbal and written communication skills (Bilingual a plus!)
• Excellent organizational and leadership skills
• Good analytical/critical thinking
• Familiarity with heavy equipment
• Must be comfortable maintaining a high standard and holding a team accountable

Salary Range: $55,000-$70,000

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.  

Benefits

The Good Stuff:

• Annual pinkball (yes, it is “pink-tie” themed and you can bring a date!)
• Unlimited ice cream
• Competitive Pay
• 16 free museum tickets per year for friends and family, with free entry for self
• 50% off retail products
• Vision, dental, and healthcare benefits
• PTO