For more than 70 years, KARL STORZ has established itself as a Minimally Invasive Surgical company that provides superior endoscopic imaging, enabling surgeons to better visualize anatomy and ultimately provide better surgical outcomes to patients. Our technologies include companion instrumentation and cover virtually every specialty from head to toe. We are a market leader in operating room integration setting the standard for technological advancement with superior image management solutions. Our commitment to advancing visionary ideas has helped launch numerous MIS procedures, including many that are exclusive to KARL STORZ. As a leader in supporting education and training as well as humanitarian causes, our company continues to distinguish itself as a privately held, family-owned and operated business.
Headquartered in El Segundo, California, KARL STORZ Endoscopy-America is responsible for all U.S. distribution of endoscopes, instruments, imaging systems, electromechanical devices and OR1 integration technologies.
KARL STORZ is currently seeking an On-Site Endoscopic Specialist (OES) to join the Field Service Department's Group at a client site based in Chicago, IL.
Reporting to the Region Manager, Field Service , the primary responsibility of this role is customer support of KARL STORZ devices (including hand instruments, video equipment and OR1) within their assigned hospital while partnering with Sterile Processing Departments and OR team members.
Key responsibilities will include, but may not be limited to:
Face-to-face customer support, including OR, SPD and Biomed
Daily maintenance and management of KARL STORZ products
Maintain the instrument sets so that they are always in good working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; trouble shoot video and instrument issues in the O.R.; inspection of the instruments and documentation of their functionality
Training and education for the OR and supporting departments
Designing process improvements to improve efficiencies and reduce repair costs.
Tasks will vary depending on the agreement with the account and will generally include:
Video tower / system set-up and support,
Inspection, repair, troubleshooting and replacement of KARL STORZ devices
Monitoring, reporting and facilitating repair/ exchange transactions.
Transporting, cleaning/sterilization and packaging of instruments after use.
Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
2-4 years of experience in sterile processing surgical technology, medical repair, sales, or services management
Possess exceptional organizational skills and the ability to multi-task
MS Office - proficient user as role will need to work with spreadsheets and reporting
Preferred, but not required
KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.
Karl Storz Endovision Inc