Qualfon Highland Park , MI 48203
Posted 5 days ago
Job Summary
This position will require onsite presence at our facility in the Detroit metro area.
The onsite call center Trainer will be responsible for:
1.Training delivery / facilitation
Delivers training program to New Hires prior endorsement to Nesting
Answers all questions in a timely manner
Ensures training rules and regulations are strictly followed
Provides coaching on specific areas of the trainee
2.Setting of Training Expectations
3.Participation in Training Design
4.Training needs assessment
Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance
Participates during program evaluation
Monitors agent performance as a collaborative effort with the assigned mentor
5.Reports
Compiles training reports
Keeps training documents (quizzes, exam links and manuals) for internal and external audits
6.Meetings and Conferences
7.Information Dissemination and Escalation
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Voluntary Self-Identification of Disability Form
Area of expertise (Skills)
Bachelor's degree (BA or BS) from an accredited four-year college or university and three to five years of related experience. An equivalent combination of experience and education may be considered
Acts as Subject Matter Experts on a specific area of support
Prior consumer banking and lending experience preferred
Qualfon