On-Site A/V Service Technician (Osstndc - 5)

The Whitlock Group Washington , DC 20319

Posted 3 months ago

Whitlock has a great opportunity for an experienced On-Site Service Technician to support our fantastic enterprise client base! The On-Site Service Technician provides technical support to customers through electronic dispatching, performs preventive and corrective maintenance on audiovisual and broadcast systems, provides technical support to projects as needed, and manages customer relationship from a service perspective by providing professional, courteous support at all times. The On-Site Service Technician will coordinate very closely with the Help Desk, Sales, Management and Technical Operations to identify and repair customers customized solutions, identify sales opportunities, commitments and expectations, and will assist in training clients regarding their systems design, and its technical capabilities. This is a great opportunity for a self-driven candidate who thrives on working with cutting edge AV technology and interfacing with customers!

Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world's largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you're trying to do, and who ever needs to join in, we'll help you share it with the world.

Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.

Required Skills

  • Hands-on experience with Cisco Telepresence endpoints (C40, C60, SX, DX, MX, Spark Room, Spark Room Kit). Ability to provision, install, license, interconnect, and troubleshoot telepresence endpoints.

  • Webex required.

  • Hands-on experience with Cisco UCM, TMS, TMSXE, WebEx, Expressways and/or VCS.

  • Sufficient understanding of voice, video, and other collaboration protocols (H.323, SIP, BFCP, etc.).

  • Sufficient understanding of network technologies and protocols (DHCP, LAN/WAN, QoS, firewalls, security, certificates, and encryption) in order to work with network and/or systems and/or security resources on installing and troubleshooting video endpoints.

  • Experience with cloud-based video solutions (WebEx, Zoom, BlueJeans) is a plus.

  • Familiarity with Polycom endpoints is a plus

  • Will work with PM's, network, system, security and customer resources on implementation and troubleshooting.

  • Up to 15% travel possible.

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On-Site A/V Service Technician (Osstndc - 5)

The Whitlock Group