Onshore Relationship Supervisor II - Image Transaction Processing

Bank Of The West San Ramon , CA 94582

Posted 4 weeks ago

What sets Bank of the West apart from other banks is our team members-they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values-straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines

  • Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Supervises the day-to-day activities of an operations unit in support of offshore vendor for the assigned business function within an assigned group. Responsible for maintaining processes that achieve a high level of operational efficiency while maintaining proper internal controls to meet the changing business needs.

Essential Job Functions

  • Ensures operational integrity and technical applications are perform as designed to maximize benefit of the business unit/group.

  • Conducts regular meetings, documents discussions, issues, action items and appropriate resolution as it aligns to offshore scorecard performance criteria.

  • Interacts with offshore management on day-to-day activities and recommends opportunities for improvement.

  • Monitors and adjusts the daily workflow to ensure the operational commitments are met.

  • Analyzes and prepares reports for management on departmental goal achievement.

  • Serves as the liaison between the ban and the vendor for project support and coordination, business continuity situations and other operations incidents.

  • Maintains online documents and data for audit purposes.

  • Oversees the development of staff to ensure utilization in other areas of the organization. Exercises authority concerning hiring, performance management, reviews, promotions, salary decisions and terminations.

Required Experience

  • Advanced experience in Item Processing, such as, Proof of Deposit (POD) & Inclearings

  • Advanced ATM and Mobile deposit processing background

  • Management of remote domestic staff, offshore and/or outsourced relationships

  • Oversight and management of process improvement initiatives and projects

  • Intermediate experience in performing analysis and creating business cases

  • Management of throughput and quality results; implemented standards in a production environment

  • Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.

  • Typically requires advanced knowledge of job area typically obtained through advanced education combined with experience.

  • Requires 7 years minimum prior relevant experience

Education

  • High School Diploma or GED Required

  • Bachelor's Degree

Skills

  • Advanced PowerPoint skills and creating presentations

  • Strong Excel skills

  • Project management concepts

  • Supervisor skills

  • Requires basic knowledge in managing vendor relationships

  • Strong knowledge and skills within a specific technical or professional discipline

  • Strong communications, interpersonal, and organizational skills

  • Knowledge of technology processes and products

  • Knowledge of disciplined vendor management principles and practices across the multiple disciplines

  • Ability to build and strengthen partnerships

  • Desire to work in a continuous improvement environment

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer

  • Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

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Onshore Relationship Supervisor II - Image Transaction Processing

Bank Of The West