Online Store Coordinator - 994585

About Us:

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

NSU considers applicants for all positions without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity or expression, genetic information, disability, political affiliation or belief, national origin, marital or veteran status or any other legally protected status.

Essential Job Functions: 1. Designs, develops, and creates web content for online purchase offerings.

2.Coordinates the online web-based services for the purchases and payments of university sponsored events, seminars, products, services, athletic and student activities for current students and alumni.

3.Monitors and provides reports of the orders for the events; monitors events for on-time closures.

4.Provides reporting services to the sponsoring agents.

5.Responds to inquiries from colleagues from the NSU community to build new events and adjust active events.

6.Processes electronic journal entries to make sure funds are in the appropriate accounts.

7.Works with event coordinators and internal departments to assist with NSFs and credit disputes.

8.Reviews requests for refunds from customers and process refunds.

9.Processes seat deposit payments and posts them in the Banner system.

10. Posts replacement diploma charges.

11. Processes batch transcript request transactions from EPS.

12. Tests programs or databases, corrects errors, and makes necessary modifications.

13. Meets with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

14. Specifies users and user access levels for each segment of database.

15. Operates spreadsheet programs and other types of software to load and manipulate data and to produce reports.

16. Retrieves, separates and sorts program output as needed, and sends data to event contacts.

17. Develops and implements processes and reports to audit data quality, ensure accuracy, and increase productivity.

18. Generates reports to audit data quality, ensure accuracy, and increase productivity.

19. Answers user inquiries to assist computer users encountering problems.

20. Refers major hardware or software problems or defective products to technicians for service.

21. Reads manuals, periodicals and technical literature or attends conferences and seminars to continue job-related education to maintain knowledge and learn how to develop programs that meet user requirements.

22. Stays abreast of advances in the industry.

23. Maintains data integrity and confidentiality.

24. Completes special projects as assigned.

25. Performs other duties as assigned or required.

Marginal Job Functions: Required Knowledge, Skills, & Abilities: Required Knowledge, Skills, and Abilities Knowledge:

1.Customer Service

• Working knowledge of principles and processes for providing services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.

2.English Language

• General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

3.Clerical

• Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Skills:

1.Active Listening

• Basic skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

2.Speaking

• Proficient skills in talking to others to convey information effectively.

3.Reading Comprehension

• Proficient understanding of written sentences and paragraphs in work-related documents.

4.Writing

• Proficient skills in communicating effectively in writing as appropriate for the needs of the audience.

5.Complex Problem Solving

• Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

6.Time Management

• Proficient skills in managing one's own time and the time of others.

7.Active Learning

• Proficient skills in understanding the implications of new information for both current and future problem-solving and decision-making.

8.Judgment and Decision Making

• Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.

9.Operation and Control

• Proficient skills in controlling operations of equipment or systems.

Abilities:

1.Information Ordering

• The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

2.Deductive Reasoning

• The ability to apply general rules to specific problems to produce answers that make sense.

3.Problem Sensitivity

• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Physical Requirements and Working Conditions:

1.Near Vision

• Must be able to see details at close range (within a few feet of the observer).

2.Speech Clarity

• Must be able to speak clearly so others can understand you.

3.Speech Recognition

• Must be able to identify and understand the speech of another person.

4.May be required to work nights or weekends.

5.May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

6.May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.

Job Requirements: Required Certifications/Licensures: Required Education: Associate's degree or 60 completed college credit hours. Major (if required): Required Experience: Associate's degree or 60 completed college credit hours and minimum two (2) years of closely related experience in the field,

• OR-

Bachelor's degree and up to two (2) years of closely related experience in the field.

Preferred Qualifications: Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions:

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.