Online Shopping Lead

New Leaf Community Markets, Inc. Portland , OR 97228

Posted 1 week ago

Job Title: Online Shopping Lead

Department: Operations

Job Region: Oregon / SW Washington

Reports-To: Operations Manager

Exemption Status (typically): Non-Exempt

Requirements:As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening and weekend shifts per the needs of the business. Valid Food Handler Card preferred.

About us: New Seasons Market began in 2000 when three families got together to open a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region's farmers, ranchers, growers and makers-helping them prosper for generations to come. Over the years, our community has grown, but our goal is still the same: to build community through good food.

About the role: Assists with the coordination and execution of online shopping operations and work, including receiving, shopping and preparing online customer orders. May work across other departments in the store per the needs of the business. Provides exceptional customer service and contributes to a positive and collaborative team environment.

General Requirements:

  • Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.

  • Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.

  • Represents company values. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.

  • Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.

  • Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.

  • Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.

  • Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

Position Responsibilities:

  • Guides the work of Online Shoppers, including planning and assigning work, ensuring quality standards, training staff and overseeing their productivity.

  • Partners with department manager to ensure quality and timeliness of online shopping operations in the store. Maintains excellent communication with department manager and store management team.

  • Assists Online Shoppers to resolve issues related to online shopping orders and processes.

  • Acts as primary store contact for online shopping operations for internal partners.

  • May assist with scheduling.

  • Receives and shops online customer orders as they arrive on hand held devices.

  • Processes orders accurately and in a timely manner, following established procedures.

  • Prepares and packs orders for driver pick up.

  • Maintains knowledge of products offered for online delivery and location in store, including new, sale and seasonal items. Demonstrates willingness to continue learning.

  • Replenishes or notifies appropriate department when a product is out of stock.

  • Makes thoughtful substitutions for customers when product is out of stock, following proper procedure for notifying customers.

  • Complies with alcohol sales regulations.

  • Stocks, rotates and faces products with attention to product quality and expiration dates.

  • Maintains cleanliness, organization and rotation of all areas, products and supplies.

  • Handles damaged and spoiled product according to company policy.

  • May participate in inventories.

  • May work across other departments in the store per the needs of the business.

  • Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.

  • This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.

  • Continuously required to: lift and carry 1-10 pounds; push and/or pull 1-20 pounds; use arms, hands and wrists; grasping/squeezing

  • Frequently required to: lift and carry 11-20 pounds; twist; reach at/above shoulder; reach below shoulder

  • Occasionally required to: lift and carry 21-50 pounds; push and/or pull 21-80 pounds; bend/stoop; crouch/squat

  • Performs other tasks and duties as assigned.

  • This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

What you Bring as a Candidate:

  • Previous customer service, food service, retail or grocery experience preferred.

  • Previous supervisory level experience highly preferred.

  • Knowledge of online shopping programs and/or personal shopping experience highly preferred.

  • Entry level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software preferred.

Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.

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Online Shopping Lead

New Leaf Community Markets, Inc.