Online Shopper

New Leaf Community Markets, Inc. Santa Cruz , CA 95065

Posted 2 months ago

Position Title: Online Shopper

Department: Operations

Supervisory Responsibility: Not responsible for supervising others.

Reports To: Assistant Store Manager

Region: California Coastal

FLSA Classification: Non-exempt

Position Description: Receives, shops, processes, prepares and runs online customer orders out for pick-up. Provides exceptional customer service and contributes to a positive and collaborative team environment.

Duties and Responsibilities


  • Contributes to a positive and supportive work environment.

  • Demonstrates an adaptable and flexible work style, shifting tasks as priorities and circumstances change.

  • Demonstrates ability to multi-task and manage own time. Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department.

  • Self-motivated and able to work independently, as well as cooperatively within a team.

  • Gives and receives feedback in a constructive manner. Responds to feedback in order to improve performance.

  • Understands and follows through on verbal and written directions.

  • Speaks up. Shares ideas and feedback that contributes to success of store and company.

  • Conserves company resources. Works in a manner consistent with company Vision, Mission and Values and sustainability program.

  • Engages the customer in a friendly manner, shares product information, assists in locating product throughout the store and answers customer questions related to online ordering. Seeks opportunities to exceed customer expectations and enhance the customer experience.

  • Adapts service based on customer needs, handles difficult customer situations and seeks solutions to delight the customer.

  • Observes all company rules and policies.

Position Specific Functions

  • Receives and shops online customer orders as they arrive on hand held devices. Prepares and packs orders and places in appropriate storage awaiting customer pick up.

  • Processes orders accurately and in a timely manner, following established procedures.

  • Runs pickup orders out to customer's car when notified of their arrival at the store.

  • Makes thoughtful substitutions for customers when product is out of stock, following proper procedure for notifying customers.

  • Maintains knowledge of products offered for online pick-up and location in store, including new, sale and seasonal items. Demonstrates willingness to continue learning.

  • Replenishes or notifies appropriate department when a product is out of stock.

  • Complies with alcohol sales regulations.

  • Stocks, rotates and faces products with attention to product quality and expiration dates.

  • Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.

  • Maintains cleanliness, organization and rotation of all areas, products and supplies.

  • Handles damaged and spoiled product according to company policy.

  • May participate in inventories.

  • Notifies department manager or Manager on Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.

  • Performs other duties and tasks as assigned.

Facilities, Sanitation, Work Safety and Food Safety

  • Adheres to work and food safety policies set forth by the company and regulatory agencies.

  • Performs janitorial tasks in compliance with sanitation standards established by store policy and state and local health departments. Contributes to store cleanliness.

  • Maintains equipment, informs store/department management of any problems.

  • Reports all safety concerns and work related injuries to management.

  • Frequent handwashing is required.

Tools and Equipment Used

This position may be required to use the following tools and equipment: box knife, baler, scanner, lift/heister, pallet jack, ladder, cart, hand truck, price gun, temp gun, POS, conveyer belt, vacuum, floor cleaning machine, computer, and office equipment

Position Requirements

In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Qualifications and Experience

  • Friendly and customer service oriented, with an interest in food and cooking preferred.

  • Previous customer service, food service, retail or grocery experience required. Experience in a high-volume environment preferred.

  • Basic math and computation skills required.

  • Basic computer proficiency required.

  • Skills to work with a high degree of accuracy.

  • Skills to adapt to the shifting priorities and needs of a retail environment.

  • Skills to exercise good judgment at all times.

  • Self-motivated, with high attention to detail, quality and presentation.

  • Skills to collaborate and communicate effectively and professionally in a team environment and one on one with coworkers, supervisors and customers.

  • Skills to read, understand and follow through on verbal and written instructions.

Physical Requirements

  • Medium work level

  • Continuously required to be on feet with a mix of standing and walking throughout shift. Sitting seldom required.

  • Continuously required to: lift and carry 1-10 pounds; push and/or pull 1-20 pounds; use arms, hands and wrists; grasping/squeezing

  • Frequently required to: lift and carry 11-20 pounds; twist; reach at/above shoulder; reach below shoulder

  • Occasionally required to: lift and carry 21-50 pounds; push and/or pull 21-80 pounds; bend/stoop; crouch/squat

  • Seldom required to: kneel; climb stairs, ladders and step stools

Work Environment

  • Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures.

  • There may be exposure to dust, mold, gluten, fragrances and other fumes and airborne particles, fresh fruits, vegetables, house plants, and flowers.

  • Work requires use of and working in proximity to common commercial cleaning agents.

  • This position works on or around moving machinery or moving parts.

Important Notice: The job duties, responsibilities, requirements and conditions, physical requirements and work environment listed in this job description are examples of the tasks that a staff member may be required to perform and may vary slightly based on location. New Leaf Community Markets reserves the right to revise the job description at any time and to require staff members to perform other tasks as circumstances or conditions of business change.

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Online Shopper

New Leaf Community Markets, Inc.