Toll Brothers Inc. Westborough , MA 01581
Posted 2 months ago
Overview
Join an award-winning company!
Who are we?
Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we're a Fortune 500 company operating in over 50 markets across more than 20 states. We're the country's premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing.
From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
Toll Brothers, America's leading luxury home builder, seeks an Online Sales Consultant to manage all aspects of online sales for our operations in Connecticut, New Jersey, New York, and Massachusetts. This position will be based at our in office located in Westborough, Massachusetts.
The Online Sales Consultant is responsible for managing all aspects of online sales and internet lead interactions to achieve Company conversion goals. This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community assisting in a sale from a customer who started online , and serving as the first point of contact to deliver a luxury customer experience from a customer's first interaction through handing the customer over to the onsite sales team.
What are the primary responsibilities?
Set Appointments to Generate Traffic
Quickly respond to computer generated leads in a Toll brand appropriate manner
Qualify leads, schedule customer visits to the community and complete a handoff to the onsite sales team
Utilize phone, email and texting programs to contact leads from all available channels
Conduct regular follow-up on a personal level based on lead rating and interest
Partner with the onsite sales team to help drive internet lead conversion to appointment
Conduct regular prospecting thru campaigns and other appointment setting activities
Drive Results
Proactively manage digital library with information to provide customers on products, features, neighborhoods, and amenities
Monitor community websites to maintain accuracy
Virtually demonstrate model home, community/floorplan features and homesites to customers through the Toll Brothers website
Maintain an FAQ for all communities covered as a quick resource
Visit all communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area and amenities
Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information
Prepare and present project review forms for all divisions covered as needed
Provide weekly comments/insights for the future community and online sales weekly sales reports
Attend and participate in sales meetings, future community start up meetings, and monthly marketing meetings as needed
Visit communities monthly within your assigned geographic territory
Customer Service
Provide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer's story
Re-direct callers and web customers to the correct department within the company when necessary
Provide general overview of the new home building process and set expectations on the next steps
Coordinate with the marketing team to nurture and build interest for Coming Soon community leads database
Survey customers and update customer records based on their response
Follow up after visit to ensure the community was a fit or provide another option
Maintain chat availability on TollBrothers.com for easy access for customers
Send congratulations video email to customers once agreement is reported
Qualifications
Does this describe you?
Focus on the customer through:
Understanding of the customer needs and Toll Brothers offerings to create win-win solutions
Builds business partnerships as a trusted advisor relationship
Selling: uses sales techniques to develop leads and gain customer commitment
Collaboration: ability to work with and learn from internal partners (Onsite Sales, Marketing, Operations) across multiple departments to serve the customer and generate sales
Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease
Willingness to take on additional responsibilities outside the scope of your job duties
Do you have these qualifications?
Essential:
2+ years sales or customer service experience
Excellent written and verbal communication skills
Solid planning and multi-tasking skills
Real Estate license is required in some states
Weekend availability is required
Maintains a full-time, 5-day work week
Travel may be required based on areas of coverage
Must reside within areas of coverage
Preferred:
Bachelor's degree
3+ years new home sales experience
New home construction knowledge
CRM knowledge
We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more!
Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!
APPLY ONLINE TODAY!
Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
Toll Brothers Inc.