Online Sales Consultant

To apply for this position, use the link below. We will only be reviewing the applications that are submitted to Trakstar. https://doyouconvert.hire.trakstar.com/jobs/c5c4539f37344899a497c21f74c12eec Job Summary The Online Sales Consultant is the first point of contact for all inbound home sales leads through phone calls, emails, and website and chat inquiries.

This position needs to ascertain buyer needs, generate buyer excitement, and qualify leads with the goal of setting appointments with the on-site sales team. This person facilitates the relationship between Holt Homes and the homeowners with integrity, courtesy, and character. Company Values Honesty – We say what we’ll do and do what we say Support – We express empathy, nurture growth, offer help, and accept help Efficiency – We don’t cut corners, but cut waste and find the best way Responsiveness – We recognize possibilities and respond to change, learn from mistakes, and communicate promptly Improvement – We innovate endlessly Qualifications Associates or Bachelor’s Degree preferred Minimum of 2 years of Sales or Customer Service experience Online Sales or Inside Sales preferred Has or is willing to obtain a Real Estate Brokers License in Oregon or Washington Experience with Customer Relationship Management databases (Hubspot preferred) Experience with Sales Simplicity and Smartsheet preferred Advanced knowledge of Office Suite (Word, Excel, PowerPoint, and Outlook) and internet-based programs such as Google Chrome Strong knowledge of web applications (Social Media, LiveChat, Wordpress) Excellent communication, both verbal and written, in the English language Manage fluctuating workload efficiently, accurately with minimal direction High level of accountability and responsibility with ability to work independently and in a team environment Skills Ability to learn new software and programs quickly Memorable customer service skills Excellent organizational skills and attention to detail Ability to prioritize and multi-task Strong follow-up skills Responsibilities Respond immediately to all internet inquiries Respond to caller inquiries immediately or at maximum within 1 hour from initial contact Engage with chat inquiries immediately during designated hours Track and report on weekly and monthly lead activity and conversion ratios Utilize lead management software (CRM) to manage and nurture home buyer and realtor leads through a series of follow-up communications Assist in the creation of new prospecting campaigns, provide information and materials to prospects Coordinate with the Marketing team to monitor and help maintain the accuracy of the information on the website and 3rd party internet listings Maintain close relationships with on-site sales associates through regular contact, weekly sales meetings and participate in ongoing training Build rapport with, and qualify prospective buyers, understanding their needs, lifestyle, interests, to best be able to answer questions, highlight key product/community features, schedule appointments with the most appropriate sales associate Be an expert and enthusiastic brand ambassador for all things Holt-related Join new community meetings, make site visits as needed Other duties as needed Work Environment Regularly uses a computer with repeated movements to enter data, differentiate between colors, shades and brightness, and read from a computer screen for extended periods of time Schedule will include working from home, working from job trailers, and working from HQ in Vancouver, WA Medical Benefits Employer paid health, dental, and vision insurance per full-time employee Health, dental, and vision insurance per full-time employee Rightway for personalized healthcare support Employer paid Life Insurance, long term disability insurance, and Accidental Death and Dismemberment Insurance per full-time employee Medical and Dependent Care Flexible Spending Accounts Family Medical Leave Employee Assistance Program Monthly Wellness Reimbursement Financial Benefits Base salary $50 commission for each completed appointment $150 commission for each completed sale from appointments Annual bonus of up to 10% of salary 10 paid holidays yearly Company laptop $70 monthly cell phone reimbursement Well-retire 401(k) Financial Advisor Employer contributes 4.5% into each employee’s 401(k) Reimbursements for mileage and parking Education Assistance Program Home Purchase Program Employee Referral Program 1 hour of paid sick leave per 30 hours worked 10 days of accumulated vacation in first year