Online Recruiter/Advisor, City College

Description

The primary responsibilities of the Online Recruiter / Advisor are to serve as the first point of contact for prospective online students to assist them in making fully informed decisions on how to achieve their educational and professional goals. The position also introduces new students to the online learning environment and advises students throughout the admissions process. This position will be available during regular and irregular hours to answer questions about the admissions process and requirements, program offerings, student services, etc.

Examples of Duties

Advising

• Advises prospective online students about degree requirements, university policies and procedures, career planning related to students' academic goals.

• Guides prospective students through the University's admissions process including answering questions relating to program requirements, transfer credits, payment options, etc.

• Consults with other University offices in an effort to assist prospective students pertaining to student financial aid, application requirements, dates, payment of fees, etc. Refers students to appropriate offices for assistance as necessary.

• Serves as the primary point of contact for student questions and concerns regarding admissions requirements, programs, policies and procedures.

• Refers prospective students to appropriate Loyola and non-Loyola support offices and/or organizations as needed to support student success.

• Ensures prospective students have a solid understanding of the online environment, time commitment, technology and skills required to be a successful online learner.

• Become a certified Success Coach, following the coaching model used by the online success team.

• Performs related duties as assigned.

Recruiting

• Leads and participates in the implementation of online student recruitment efforts through strategies developed in collaboration with program coordinators, admissions recruiters, and the marketing and communication staff.

• Develops a network of community and industry partners to assist in meeting enrollment goals; seeks corporations that offer tuition assistance benefits or otherwise encourage their employees to seek additional education or training that match Loyola's online education program offerings.

• Works closely with departmental advisors and program coordinators to ensure accuracy of information provided to students.

• Coordinates and participates in any recruitment travel to off-campus sites for promotional activities and/or advising sessions; conducts informational sessions via different mediums; face-to-face or electronic channels.

• Performs regular student contact and status entries, in an effort to enhance and utilize the implemented CRM for recruitment purposes.

• Performs related duties as assigned.

Administrative and Additional Duties

• Maintains/Manages prospective student caseload and work-lists through the utilization of online administrative programs and processes.

• Maintains and updates student files and records in accordance with federal, state and university regulations

• Participates and successfully completes initial and on-going training and professional development at the university and departmental level.

• Additional Responsibilities:

• Performs other duties as assigned or necessary.

Typical Qualifications

• Bachelor's Degree required. Master's Degree preferred.

• Minimum of 1 year of advising or recruiting experience in higher education or advising, consulting, or recruiting in a business environment.

• Slate CRM experience preferred

• Understands and maintains current knowledge of University's policies and processes and Department of Education guidelines.

• An entrepreneurial and determined attitude in order to meet targets.

• Ability to operate a variety of technologies and computer software programs

• Strong organizational, time management, and interpersonal skills

• Ability to multitask and perform under tight timelines and pressure

• Ability to work with faculty, administration, undergraduate and graduate students; sensitivity to the needs of a diverse and post traditional student population; interpersonal/human relations skills;

• Ability to encourage and empower students to make their own decisions; ability to act as an advocate for both the student and the university; ability to identify students' needs for support services in order to make appropriate recommendations; ability to maintain confidentiality

• Additional Desirable Qualifications:

• Patience and a positive attitude.

• PHYSICAL REQUIREMENTS:

• Ability to perform the essential duties of the position with or without reasonable accommodation.