YOOX NET-A-PORTER GROUP is the world's leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger between YOOX GROUP and THE NET -A-PORTER GROUP in 2015.
YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all "Powered by YNAP".
The Online Fraud team are now seeking a talented Online Fraud Specialist to join the team based in our offices in Charlton (near North Greenwich). Reporting into the Online Fraud Manager, you will be tasked with
Ensure the timely verification and approval of orders, balancing the need for security and the experience of our demanding customer base
Thoroughly investigating orders which enter our fraud detection queue
Use a developed eye for detail to spot emerging fraud trends
Monitor anomalous customers and their order verification
Ensure the timely/efficient processing of refunds/debits
Use excellent communication skills to communicate order verification and other customer finance processing information with the other Finance personnel as necessary
Collaborate with our Global Customer Care team on individual customer financial matters
Communicate in a professional manner with customers by email and telephone, from time to time
Maintain a constant security focus by safe-guarding confidential and personal information and abiding by our data protection policies
Adapt to work with and assist the wider finance function in ad-hoc duties
Proven experience of working within retail fraud
Excellent communication skills with the ability to build global relationships
The ability to be flexible in a changing environment and work to strict deadlines
Excellent attention to detail, organisational and analytical skills
Experience of Excel, Word, Power Point and Visio
Here are just a few of the amazing perks you will receive as an employee at the YOOX NET-A-PORTER Group:
Our famous Staff discount
Exclusive staff sales
Season ticket loan or cycle to work scheme
Matched contribution pension
From the moment you walk through our doors and join the YOOX NET-A-PORTER team we are committed to making your journey with us inspirational and evolutionary.
If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV
YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
For further information: www.ynap.com | LinkedIn: YOOX NET-A-PORTER GROUP | Twitter: @YNAP
Yoox Net-A-Porter Group S.P.A.