Online Fraud Specialist

Yoox Net-A-Porter Group S.P.A. Charlton , MA 01507

Posted 2 weeks ago

YOOX NET-A-PORTER GROUP is the world's leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger between YOOX GROUP and THE NET -A-PORTER GROUP in 2015.

YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all "Powered by YNAP".

The Online Fraud team are now seeking a talented Online Fraud Specialist to join the team based in our offices in Charlton (near North Greenwich). Reporting into the Online Fraud Manager, you will be tasked with

You Will:

  • Ensure the timely verification and approval of orders, balancing the need for security and the experience of our demanding customer base

  • Thoroughly investigating orders which enter our fraud detection queue

  • Use a developed eye for detail to spot emerging fraud trends

  • Monitor anomalous customers and their order verification

  • Ensure the timely/efficient processing of refunds/debits

  • Use excellent communication skills to communicate order verification and other customer finance processing information with the other Finance personnel as necessary

  • Collaborate with our Global Customer Care team on individual customer financial matters

  • Communicate in a professional manner with customers by email and telephone, from time to time

  • Maintain a constant security focus by safe-guarding confidential and personal information and abiding by our data protection policies

  • Adapt to work with and assist the wider finance function in ad-hoc duties

You Have:

  • Proven experience of working within retail fraud

  • Excellent communication skills with the ability to build global relationships

  • The ability to be flexible in a changing environment and work to strict deadlines

  • Excellent attention to detail, organisational and analytical skills

  • Experience of Excel, Word, Power Point and Visio

Here are just a few of the amazing perks you will receive as an employee at the YOOX NET-A-PORTER Group:

  • Our famous Staff discount

  • Exclusive staff sales

  • Season ticket loan or cycle to work scheme

  • Matched contribution pension

  • Multi-purpose insurance

  • Eye-care vouchers

To Apply:

From the moment you walk through our doors and join the YOOX NET-A-PORTER team we are committed to making your journey with us inspirational and evolutionary.

If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV

YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

For further information: www.ynap.com | LinkedIn: YOOX NET-A-PORTER GROUP | Twitter: @YNAP


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Online Fraud Specialist

Yoox Net-A-Porter Group S.P.A.