Requisition Number 18-0836
Post Date 7/18/2018
Title Telephone Customer Service Representative
Title Detail Online Banking Swing Shift Representative
Description As a Denver Post Top Workplaces award winner seven years in a row (2012-2018), FirstBank provides many great benefits for being a part of our family. From competitive salaries, an employer contributed 401k and Employee Stock Ownership Plan, to annual holiday parties and more, you will be appreciated and feel at home at FirstBank.
As an Online Banking Representative, you will be part of FirstBanks primary channel for customer interaction in a call center environment. These knowledgeable representatives perform similar duties as tellers, personal bankers, and new account representatives all over the phone. This role makes FirstBank as accessible as possible 7 days a week. Flexible schedules are available and additional pay may apply to individuals bilingual in Spanish and English.
Essential Duties and Responsibilities:
Frontline customer contact without being in a branch location.
Assisting customers in an inbound call center via phone.
Help with customer needs with a focus on our Online/Mobile solutions including, bill payment research, and technical troubleshooting.
Learning and knowledge about various aspects of other centralized departments (Fraud, Centralized Accounts and Loans, and Telephone Wires).
Fast-paced environment with new daily challenges.
May include one weekend day to start, schedules negotiable based upon candidate and department needs.
Pay: Starting at $14.00/hr
The position includes FirstBank Headquarters employee benefits such as: FirstBank Fitness Center, Craft Caf and Deli, Game Room, 4th floor Rooftop Patio, RTD/Lightrail Eco Pass with free shuttle to work from Oak Street Station.
Position Hours will be determined based on department needs between 12:00 PM - 12:00 AM Monday through Saturday.
Welcome to FirstBank Incentive - As of April 2, 2018, full-time new hires will receive $500 and part-time new hires will receive $250 payable on the employees first paycheck. Certain restrictions may apply.
Ability to troubleshoot technology
Work independently and as a team
Customer Service experience preferred
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:
Frequently remains stationary throughout a typical business day
Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
Occasionally positions self to access drawers and shelves of various heights
Frequently reaches for and handles paperwork and files
Constantly communicates with customers, coworkers, and management in-person and on the phone
Must be able to exchange accurate information
Work Hours Swing Shift
Part Time No
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
FirstBank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with FirstBanks legal duty to furnish information. 41 CFR 60-I.35(c)