Online Banking - Digital Channel Manager, Bank of America
At Bank of America, we're guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America's digital payments team includes product and operational managers who are constantly iterating, problem solving, and collaborating to set the vision, drive the strategy, and implement tactics to help customers reach their financial goals in a more customized, intuitive, innovative, engaging, secure, and time-saving ways.
As a digital channel manager you will
Be responsible & accountable for advancing our award winning banking website that 10's of millions of customers use every month. You will manage a team of strong Product & Operational managers and lead them to keep www.BankofAmerica.com the best in class website it was awarded in 2018. You will understand the latest in web design and pour over the big and small details to constantly make the lives of our customers easier. As an experienced leader & manager, you will drive progress through influence and communicate in a crisp and concise manor.
You're a person who has (required skills)
Web design experience, either as a product manager or an engineering manager
10 years' experience in product management, and you are still hands on
Great people management skills, to look after and advance an already strong team.
A strong technical background who won't shy away from API discussions
Superb attention to detail, questions why a lot and is super UX focus
Analytical skills to allow you to drive adoption of the product and improve client's interactions.
Ability to navigate cross functional teams to implement work in a collaborative nature.
Process knowledge of both Agile and Waterfall processes.
And you are a person who is:
Highly motivated self-starting leader with a strong work ethic.
Continuous learner who is open to feedback and adapts quickly and positively to change
Enthusiastic & passionate about customer experience
Confident enough to question client experiences & processes to improve the product.
Able to take a vision and go pen to paper to draft, communicate, and execute it.
Able to collaborate effectively to get things done, building and nurturing strong relationships.
Exceptional at problem-solving, issue resolution and time management
You'll be better prepared if you have (desired skills)
Experience in Fin tech running a product/engineering team
Exceptional story teller, and explain complex things in a simple way
Excellent communication and networking skills; able to drive consensus
Project management experience (consulting, implementation, etc.)
Bachelor's degree & MBA
We're a culture that
Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.
Posting Date: 09/26/2018
Location: Sunnyvale, CA, SUNNYVALE MAIN OFFICE, 444 S Mathilda Ave, San Francisco, CA, 315 MONTGOMERY ST (CA5704), Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST, - United States
Travel: Yes, 15% of the time
Full / Part-time: Full time
Hours Per Week: 40
Shift: 1st shift
Bank Of America Corporation