One-Stop Student Services Specialist

General Function: Under the supervision of the Director of Admissions, the One-Stop Student Service Specialist is cross-trained to serve most student service-related concerns in BCC's One-Stop Student Service Center. The One-Stop Student Service Specialist provides a full range of student support services and is knowledgeable of enrollment, registration, student records, student financial aid, Scholarship Programs, placement testing, college life, career services, on-line resources, and academic support services. The One-Stop Student Service Specialists also assists with college recruiting activities and Career and College Promise enrollment.

Essential Duties and Responsibilities:

• Assist students in the admissions/enrollment process by providing application completion assistance, information regarding academic placement testing, basic academic advising, basic financial aid assistance, registration assistance, on-line resources, Student Portal, and College E-mail instruction, tuition/fee payment instruction, and information on scholarship opportunities.

• Read, interpret, and communicate College policies and procedures.

• Provide on-going information to students, potential students, parents, and general public regarding policies, programs, and procedures.

• Remain current in knowledge of deadlines and general college policies/protocol that relate to financial aid, tuition payment, testing, orientation, class registration, add/drop and withdrawal from classes.

• Promote awareness of current scholarship programs.

• Promote the College's communication systems such as the College's Student Portal, Self-Service, AVISO, and social media sites.

• Assist with developing academic and individual action plans to retain students to graduation.

• Advise incoming and continuing students relative to Brunswick Guarantee Scholarship eligibility and annual renewal process.

• Collaborate with administrators, staff, and faculty to identify areas of improvements in procedures and communication.

• Assist with campus tours, recruiting and admission events, as well as new student orientation, financial literacy, and other programs as assigned.

• Provide appropriate referrals as required.

• Maintain records of students served and services provided.

• At all times, takes necessary steps and precautions to preserve confidentiality of protected information as per college policies and state and federal laws (FERPA, HIPPA).

• Assist students in co-curricular student development by providing information regarding Student Government, volunteer, ambassador, work study, club membership, and student life opportunities.

• Performs related duties as assigned.

Minimum Requirements

• Associate degree from a regionally accredited institution.

• Two years of experience in an educational environment, social service agency, or in the private business sector with specific experience in customer services (preferably student services.)

• Enjoy assisting students and providing awareness to the community all while striving to provide excellent customer service.

• Ability to take required initiative to solve problems.

• Strong organizational skills with attention to detail.

• Experience using technology including e-mail, word processing, spreadsheet, database, presentation software, and use of the Internet.

• Strong interpersonal skills to interact tactfully and courteously with students, faculty, staff, and the general public.

• Ability to collaborate with others and work as part of a team.

• Must be a "quick study" to quickly grasp and retain knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.

• Demonstrate oral and written communication skills to interact with a wide range of diverse individuals.

• Flexible schedule required to meet department needs as some evening, weekends and extended hours may be required.

This is a fulltime position. Salary range is determined by the candidate's education and experience. The position will remain open until filled and subject to budget availability. A completed and signed Brunswick Community College application, a letter stating your qualifications related to the position requirements, skills and abilities, transcripts, and resume are required. Applications may be found online at www.brunswickcc.edu.

BCC is an Equal Opportunity Employer