One Stop Services Coordinator

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Job Posting Date:

June 21, 2024

Application Deadline:

Salary Information:

$22.15 - $27.13

Department:

One Stop Services

Job Description:

Madison College is seeking a dynamic One Stop Services Coordinator to join our team and play a pivotal role in empowering student success.

The One Stop Services Coordinator will be a key player in ensuring seamless and efficient student support services. This role demands proficiency in processes related to Student Affairs - including Admissions, Registration, Financial Aid, Student Orientation, Testing, Information Technology, Academic Advising and Support Services, Basic Needs Resources, Financial Literacy, and Student Payments. The coordinator will use their knowledge to resolve escalated issues for prospective and current students, offering personalized guidance to navigate various processes and service areas effectively.

As a vital member of our Student Access and Success unit, the One Stop Services Coordinator will collaborate closely with multiple student service units such as Enrollment Services, Financial Aid, Student Payments, Academic Advising, and Dean of Students. In this role you will deliver college-wide programs that promote retention, graduation, and persistence.

The One Stop Services Coordinator currently reports to the Director of College Access and Experience Programs. While primarily aligned with the Student Access and Success unit, this role also receives cross-functional, informational support from managers in Student Affairs.

A full-time, hourly position with flexible hours to accommodate students' needs. The role requires Monday to Friday availability from 8:00am to 4:30pm, with extended hours until 6:00pm on Mondays and Tuesdays, as well as occasional Saturdays for the first three (3) weeks of the semester to accommodate student needs.

Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College-it is the foundation of what we are striving to do. Come be part of our great team!

This position will be opened until filled, with a first review date of July 7, 2023, at 11:59pm. After this date, the recruitment may close without further notice.

REQUIRED DOCUMENTS (2)

• Resume

• Cover Letter

Failure to include this document with your application submission will render your application ineligible.

Essential Responsibilities:

Student Assistance and Support:

• Serves as the first point of contact to prospective, applied, and current students covering a wide range of detailed information to assist and assess application, funding, or program eligibility criteria and deadlines.

• Handles all in-person inquiries from students, parents, or college staff seeking to access services related to Student Affairs.

• Assists students in completing online processes including admissions applications, Madison College account creation, advising and registration sessions, FAFSA applications, Emergency Funding, and course registration (add/drop).

Cross Collaboration and Triage:

• Answers general questions including but not limited to, inquiries and completion of items related to the application for financial aid (FAFSA), verification, Satisfactory Academic Progress, loan program eligibility and requirements, scholarships, state and federal awards, and work study opportunities. Make appropriate referrals to other service areas when necessary.

Administrative Support:

• Serves as point of contact for walk-in appointments and identifies staff from Student Affairs for student support for escalated or referral needs.

• Intakes forms from Admissions, Financial Aid, Records, and Veteran Benefits for imaging and communication management software inclusion.

• Maintains a commitment to the college mission, vision, and values.

Knowledge, Skills & Abilities:

• Skill in communicating effectively and professionally, both orally and in writing.

• Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.

• Knowledge and application of financial aid regulations, procedures, methods, and terminology on a federal and state level.

• Skill in establishing and maintaining effective working relationships.

• Ability to respond promptly and thoroughly to requests from students, staff, faculty, administrators, and community members.

• Working knowledge of financial aid and college databases and websites such as PeopleSoft, CRM, OnBase, FAFSA, and Navigate.

• Knowledge of college processes and procedures in admissions, financial aid, registration, and records, as well as curriculum offerings, program and degree requirements, certifications, and other pertinent information to deliver program content based.

Minimum Requirements:

• Associate degree from an accredited College or University in Education, Human Services, Social Work or related field or equivalent working experience.

*Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.

• Two (2) years (4000 hours) of directly related work experience in student services or a customer service role within a post-secondary setting.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 (608) 246.5221