Oncology Patient Specialist 3

The Oncology Patient Specialist 3 provides excellent service by identifying internal/external customer needs and fulfilling customer expectations. Completes assigned activities related to complex Oncology scheduling and services within the Cancer Center while verifying and entering insurance information and authorization/referral requirements. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Contributes to a safe patient care environment while identifying, analyzing and effectively solving problems. Communicates effectively with various audiences by using the most appropriate methods for the situation.

Job Responsibilities

• Gathers information about customer complaints in a courteous and professional manner.

• Accepts and provides direct/honest feedback between team members in a non-punishing manner.

• Anticipates overload and peak work conditions while making plans and identifying resolving resources.

• Supports scheduling activities by conducting pre-service activities such as insurance verification and submission.

• Selects the most effective communication method considering the audience, type of message and intended outcome.

• Responds to daily problems with an appropriate sense of urgency; Delivers an acceptable volume of work with high levels of accuracy.

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, when/if necessary.

• Explains insurance benefits and patient liability by using appropriate communication methods and style;. Identifies and communicates payroll authorization and referral requirements.

• May perform additional duties as assigned.

Additional Requirements

Experience

• 4 years of healthcare patient access experience/healthcare revenue cycle experience or 4 years of related oncology medical office experience.

Education

• High School diploma or equivalent.