Oncology Key Account Manager

Category Sales Location Secaucus, New Jersey Job function Sales Job family Sales

Shift Day Employee type Regular Full-Time Work mode Hybrid

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.

In Sales, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you'll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

Reporting to and National Business Development Executive Sales Director, the Oncology Key Account Manager is responsible for account management, retention and growth for an assigned key account(s) in the Oncology specialty.

This is a field-based sales position covering a portion of the Northeast, including New York, Philadelphia, Baltimore, and DC. A company car and gas card will be provided.

• Drive sales growth in assigned regional oncology account through targeting new sales opportunities, identifying and closing potential leakage opportunities.

• Ensures customer retention by developing relationships with personnel at multiple levels of the account including decision-makers, c-suite and other key stakeholders.

• Conduct regular business reviews of service delivery to include logistics, supplies, testing and billing to identify gaps in service.

• Participate with regional sales leaders in developing business plans and value propositions to increase revenue, volume and profitability in assigned account.

• Profile new tests and service offerings.

• Add tests to account EMR and workflows

• Educate key medical and account personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.

• Implements fee increases or price changes; enforces contract compliance.

• Provide immediate support for less complex service issues; refer to appropriate resource (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution.

• Maintain knowledge on all connectivity products (e.g.: Quanum, e-reqs) and new tests.

• Work in a matrix environment to drive growth through resources, service, medical and operations.

• Ensures compliance with company polices and government regulations.

• Accurately forecast monthly and quarterly revenue

• Decision-maker and disease specific committee account mapping

• Quarterly business review

• Effectively manage pipeline via Salesforce.com (SFDC) platform

• Complete administrative responsibilities, such as, expense reports, sales reports, and other business requests.

• Complete all trainings within assigned timelines, demonstrating proficiency.

• Ensure compliance with company polices and government regulations.

Required Work Experience:

• Five (5) years of national and or regional large/corporate account management experience in diagnostics, lab and or biotech

• Three (3) years of healthcare sales in oncology diagnostics, precision medicine, lab, and or biotech

Preferred Work Experience:

• National/Regional Account Management for an Oncology diagnostic and or biotech company.

Knowledge:

• Reference laboratory business, Oncology and esoteric tests

• Healthcare industry, payors and regulations

• Account management and service delivery

• Sales principles and processes

EDUCATION

Bachelor's Degree (Required)

Master's Degree