Oncology Counselor Assistant

Job Summary Performs administrative and basic duties necessary to assist oncology counselor(s) in providing psychosocial # mental health support services to cancer patients and families. # Job Responsibilities Learns the oncology counselor(s) processes # services provided and be able to answer patient questions pertaining to the processes # services. Learns the billing processes, completes insurance preauthorization requests, and be able to answer patient questions about billing # preauthorization processes. Performs necessary administrative duties-answer phone calls and assist patients in scheduling appointments. Uploads patient records to EPIC. Reviews upcoming patient schedules and assists with counseling preparation. Monitors and trends patient # productivity data to assist with reports for committees. Assists with planning of support groups # survivor events. Responsible for purchasing items to stock # maintain Resource Room. Assists with purchasing for events and submitting for paid outs and/or reimbursements. Communicates with patients, families, physicians, and other healthcare team members about patient care. May perform other duties as assigned. Qualifications Associate#s degree or higher in Health Science Field required upon hire OR Associate#s degree or higher in related field required upon hire A minimum of 1 year relevant experience preferred No licensure/certification/registration required Skills and Attributes Must possess strong organization skills. Works under minimal supervision and be self-directed. Must have experience with MS Office Suite. Physical Demands Standing: Frequently Walking: Frequently Sitting: Occasionally Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Rarely Lifting over 75 lbs: Rarely Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Rarely Carrying over 75 lbs: Rarely Pushing/Pulling 0-25 lbs: Frequently Pushing/Pulling 25-75 lbs: Occasionally Pushing/Pulling over 75 lbs: Occasionally Climbing: Occasionally Bending/Stooping: Frequently Kneeling: Occasionally Crouching/Crawling: Occasionally Reaching: Frequently Talking: Frequently Hearing: Frequently Repetitive Foot/Leg Movements: Rarely Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Rarely Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

Job Summary

Performs administrative and basic duties necessary to assist oncology counselor(s) in providing psychosocial & mental health support services to cancer patients and families.

Job Responsibilities

• Learns the oncology counselor(s) processes & services provided and be able to answer patient questions pertaining to the processes & services.

• Learns the billing processes, completes insurance preauthorization requests, and be able to answer patient questions about billing & preauthorization processes.

• Performs necessary administrative duties-answer phone calls and assist patients in scheduling appointments.

• Uploads patient records to EPIC.

• Reviews upcoming patient schedules and assists with counseling preparation.

• Monitors and trends patient & productivity data to assist with reports for committees.

• Assists with planning of support groups & survivor events.

• Responsible for purchasing items to stock & maintain Resource Room.

• Assists with purchasing for events and submitting for paid outs and/or reimbursements.

• Communicates with patients, families, physicians, and other healthcare team members about patient care.

• May perform other duties as assigned.

Qualifications

• Associate's degree or higher in Health Science Field required upon hire OR

• Associate's degree or higher in related field required upon hire

• A minimum of 1 year relevant experience preferred

• No licensure/certification/registration required

Skills and Attributes

• Must possess strong organization skills.

• Works under minimal supervision and be self-directed.

• Must have experience with MS Office Suite.

Physical Demands

• Standing: Frequently

• Walking: Frequently

• Sitting: Occasionally

• Lifting 0-25 lbs: Rarely

• Lifting 25-75 lbs: Rarely

• Lifting over 75 lbs: Rarely

• Carrying 0-25 lbs: Rarely

• Carrying 25-75 lbs: Rarely

• Carrying over 75 lbs: Rarely

• Pushing/Pulling 0-25 lbs: Frequently

• Pushing/Pulling 25-75 lbs: Occasionally

• Pushing/Pulling over 75 lbs: Occasionally

• Climbing: Occasionally

• Bending/Stooping: Frequently

• Kneeling: Occasionally

• Crouching/Crawling: Occasionally

• Reaching: Frequently

• Talking: Frequently

• Hearing: Frequently

• Repetitive Foot/Leg Movements: Rarely

• Repetitive Hand/Arm Movements: Frequently

• Keyboard Data Entry: Frequently

• Running: Rarely

• Vision: Depth Perception: Frequently

• Vision: Distinguish Color: Frequently

• Vision: Seeing Far: Frequently

• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.