Oncology Access Coord - 23301

Children's Hospital Of Philadelphia Philadelphia , PA 19107

Posted 3 months ago

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CHOP EMPLOYEE? SEARCH FOR JOBS HERE.

Oncology Access Coord

  • 23301

Philadelphia, PA, US, 19104

Job Type:

LOC_COLKET-Colket Translational Research Req ID: 43801

Shift: Days

Employment Status: Regular

  • Full Time

Job Summary

This position serves as the single point of contact for new solid tumor and neuro oncology patients and their families. Interaction ranges from initial phone call until start of treatment, and for receipt of clinical information required for initial visit and diagnostic work up. Position is responsible for receiving and processing all incoming phone calls and web requests from patients, families, and referral sources for all newly diagnosed general oncology patients and second opinions seeking to come to the Cancer Center. Responsibilities include: coordinating appointments for new patients with multiple providers both in the Main Campus Oncology Clinic and at suburban sites; collecting registration information for new patients to be entered into Salesforce/ EPIC, and Complex Scheduling to coordinate ancillary appointments for patients before and/or after their first visit. The Intake Coordinator assists patients in retrieving all materials necessary for their initial appointment, including outside imaging films, pathology slides, specimens, operative reports, medical records, etc., and ensuring that all materials have been reviewed and received as appropriate by the clinical team prior to the initial patient appointment. This position will also provide coverage for other intake coordinators and will serve as a liaison between patients/families and the financial counselor(s) and case managers serving cancer patients.

Job Responsibilities

  • Serves as a single point of contact with new solid tumor patients, from initial phone call until start of treatment, and for receipt of clinical info required for initial visit

  • Receives web-based and telephone requests on Oncology Intake phone and email address

  • Answers referral calls from physicians and families, and Outreach Director

  • Educates referrer/family about next steps and what is required for initial visit to CHOP

  • Complex scheduling of new solid and neuro-oncology tumor patients with multiple specialists and for diagnostic testing

  • Obtains insurance information and coordinates with Oncology Financial Counselor and Insurance Specialist to verify benefits and to obtain proper authorization(s).

  • Obtains all clinical information required for initial visit, including pathology reports, operative reports, imaging studies (CD-Rom), etc.

  • Receives and tracks clinical documents sent to CHOP Oncology from external hospitals to centralize process and minimize loss of documents; communicates receipt of same to appropriate clinical team(s)

  • Determines if patient needs to be seen urgently, then pages clinicians (NP/Fellow/Attending)

  • Keeps family and referring physician informed of new case disposition (waiting for imaging studies, new appointment scheduled, treatment start date, etc.)

  • Welcomes new families to chop by greeting upon arrival to initial visit.

  • Communicates to referrer outcome of initial visit when referrer calls; assists in development of systems and processes which automate referrer communications

  • Sends personalized thank you note to referrer, including name of attending physician and Oncology Intake Coordinator contact information

  • Refers inquiries regarding available clinical trials to appropriate Section Chief or Director of Oncology Clinical Research

  • Works closely with clinical teams while physically located in clinic work space.

  • Reports intake data and trends to Access Supervisors and alerts team to potential barriers to care.

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations

Required Education and Experience

  • Required Education: Associate's Degree

  • Required Experience: At least two (2) years of experience working in a high-volume, healthcare environment

Preferred Education, Experience & Cert/Lic

  • Preferred Education: Bachelor's Degree / BSW

Additional Technical Requirements

  • Individual must be organized, dependable, and able to make independent judgments.

  • Excellent telephone and written communication skills are required as is proficiency with computers.

  • Ability to multi-task and prioritize is crucial to success in this position.

  • Compassionate listening skills are required for family distress related to new diagnosis.

  • Ideal candidate has strong interest and desire for extensive patient and family interaction

  • Requires high commitment to customer service

  • Excellent knowledge of insurance verification/ authorization processes.

  • Experience with complex scheduling and use of EPIC (electronic medical records system).

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans. Please contact our hiring official with any referrals or questions.

CHOP Careers Contact

Talent Acquisition
2716 South Street, 6th Floor

Philadelphia, PA 19146

Phone: 866-820-9288

Email:TalentAcquisition@email.chop.edu

CHOP EMPLOYEE? SEARCH FOR JOBS HERE.

Nearest Major Market: Philadelphia

Job Segment: Oncology, Neurology, Pathology, Medical, EMR, Healthcare


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Oncology Access Coord - 23301

Children's Hospital Of Philadelphia