Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.
Essential Duties & Responsibilities
This position is an oncall position, the ideal candidate would be available to be on-call days for extra coverage.
Assist residents with concierge-related services, as established by Board of Directors
Assist with any requests directed by the General Manager or Vice President
Assist with the research and purchasing of common area products and services
Provides services as requested by Board of Directors
Assist in planning and organizing Resident events
Liaison with any Community Social Committees
Assist General Manager in arrangement of any Board or Membership Meetings, as needed
Create and send Resident notices
Works with the Management Staff to research and resolve Resident issues
Creates relationships with local businesses and vendors
Oversee & make reservations for any common area amenities
Conducts community tours
Improves services by obtaining and evaluating resident observations opinions, and criticisms.
Maintain the privacy of all residents
Updates job knowledge by participating in educational opportunities and maintaining personal networks
Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Follows safety procedures and maintains a safe work environment
Additional Duties & Responsibilities
Practice and adhere to First Service Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
Education & Experience
High school diploma or equivalency preferred. Completion of college level courses with concentration in business or hospitality is strongly desirable.
Two (2) or more years of experience in the hospitality or related concierge industry
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Effective written and verbal communication skills
Strong customer service and interpersonal skills
Tools and Equipment
Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift 30 to 50 lbs. following appropriate safety procedures
Work in an upright standing position for long periods of time; walk and climb stairs
Ability to detect auditory and or visual emergency alarms
Communicate, receive and exchange ideas and information by means of the spoken and written word
Ability to quickly and easily navigate the property/building as required to meet the job functions
Ability to respond to emergencies on a timely manner
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and weekends. Schedule is subject to change based on business needs.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.