Four Seasons Resort Orlando at Walt Disney World Resort has a On Call AM Ravello Host/ess position.
We are seeking eager individuals who are dedicated to creating a memorable experience for our guests through sharing their ideas, exploring creativity and who are enthusiastic about joining a dynamic team!
Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.
Are you seeking an exciting position where you can join a team of innovative and inspired individuals? If so, we would like to talk to you!
Department & Position Summary
Modern Italian cuisine is the specialty at Four Seasons Orlando Resort at Walt Disney World Resort. Start your day at the breakfast omelet station or with traditional breakfast favorites. In the evening, feast on hot fresh pizza and bread made at the wood-burning oven, or regionally influenced Italian specialties. Two private dining rooms are also available.
The Ravello Host/Hostess is responsible for maintaining the reception area and entrance in all aspects of stocking and cleanliness. The Ravello Host/Hostess assists the department managers with the training of new employees as requested; maintains all assigned wardrobe in accordance with established standards and uniform guidelines; works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Observe the guests, ensure satisfaction with their experience at Ravello, speak to management for prompt action to be taken if you note any dissatisfaction among the guests around the restaurant
Anticipate guests' needs, respond promptly, and acknowledge all guests
Greet guests in a positive, friendly manner and make them feel welcome
Aim to give the best possible service, in the least obtrusive manner
Maintain the safety and security of the restaurant/bar premises
Identify guests' preferences and their personal information: regularity and time of dining, food and drink choice, seat preference, food allergies, special occasion, hotel guests, table position, telephone number, e-mail address, web address, etc.
Inform our guests about any upcoming events at Ravello or the resort
Ensure that guests are informed regularly about their table status if there is a delay
Communicate with Ravello managers and other hosts/hostesses continuously and update them on the dynamics of the reservations, delays and cancellations in order to avoid unnecessary table chasing or rigid return time policy
Keep the working environment clean, tidy and presentable
Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area, i.e., "good afternoon madam, good evening sir"
Utilize the guest's name
Recognize guests, remember the names of the regulars and be in constant communication with managers and reception about the satisfaction of our guests
Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path
Ensure appropriate language is used when speaking to guests, use guidelines issued during training
Listen to and understand the details of guests' inquiries, take notes if necessary
Accommodate if guests have any special requests or allergies, etc.
Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system
Relate all information given to you by the guest to the Manager on Duty
High School Diploma or equivalent preferred
Proof of eligibility to work in the United States
18+ years of age
One year of experience in a upscale, fine dining establishment preferred
One year of OpenTable experience preferred
Maintain a professional, neat and well-groomed appearance adhering to company standards
Four Seasons Orlando is seeking candidates who have Food & Beverage Experience, and who already possess legal work authorization for employment in the United States.
Four Seasons Orlando offers health, life, dental, vision and disability insurance, along with paid holiday, paid vacation, and dining, retail and golf discounts.
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We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons Hotels Inc