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Onboarding Specialist - Chatham, MA

Expired Job

Vacasa Chatham , MA 02633

Posted 4 months ago

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in the US thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What we're looking for

Part of Vacasa strategy includes actively acquiring homes through organic growth; as a result, we need to ensure the function of onboarding is fully supported within the business. The Onboarding Specialist is a clear communicator with organizational and prioritization skills. They will be responsible for coordinating, executing, and actively managing the onboarding activities for a rotating list of properties, from contract signing through the home going live on the Vacasa website. This is a project management role overseeing several projects at one time, and candidates should display the ability to multitask and adapt accordingly.

What you'll do

  • Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contract's through going public on the Vacasa website

  • Actively contributing to departmental and company goals

  • Work with and report to the Onboarding Lead to remove roadblocks in the onboarding process

  • Develop and utilize local staff and community relationships to aid in the onboarding process

  • Maintain accurate, up-to-date notes for each step in the onboarding process

  • Be knowledgeable of and able to speak to Vacasa offerings listing strength, utilization and rate management, license/tax compliance, photography/imaging, Vacasa programs (linen, damage, etc), and overall property management processes

  • Duties will include traveling to conduct in home inspections, 3D tour scanning and more.

  • Assist with central office duties as allowed per workload

  • Additional duties as assigned

Skills you'll need

  • Communication (specifically written communications)
  • Organization
  • Manage multiple complex tasks and projects with tight deadlines
  • Research and analytical problem-solving skills

  • Tech-savvy

  • Including Google applications
  • Be an expert in the onboarding process and its requirements

What you'll get

  • Health/dental/vision insurance100% covered

  • 401K retirement savings plan with up to a 6% company match

  • Vacation time

  • Paid sick leave and holidays

  • Career advancement opportunities

  • Employee discounts

  • All the equipment you'll need to be successful

  • Great colleagues and culture

See if you are a match!

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Onboarding Specialist - Chatham, MA

Expired Job

Vacasa