Onboarding Client Relations Associate

JOB OVERVIEW

The Onboarding Client Relations Associate is responsible for coordinating and executing successful new Advisor, Third Party Manager and Broker Dealer transitions onto the EAS platform. The Onboarding Client Relations Associate will partner with the Business Development Manager, EAS Product Development Team, Operations Manager, and a Relationship Manager, to successfully onboard the new advisor and/or firm. The primary responsibilities will include creating, managing, and completing their onboarding plan to fulfill a successful transition and to maximize customer satisfaction. This includes creating Adobe packages for signatures, creating databases, updating databases as needed, establishing aggregator connections with Orion and leading Onboarding meeting with the new advisor and their team. The Onboarding Client Relations Associate will take the lead on efficiently bringing the new firm's accounts onto our platform and training individuals at the firm on our systems and processes. This includes documenting the onboarding process, delivering Advisor training, and keeping materials updated. They will also serve as a liaison between Sales, EAS Operations, ETC Brokerage and vendors for the purpose of onboarding new relationships and ensuring all parties are aware of critical issues. The Onboarding Client Relations Associate must continue to develop and maintain knowledge of our core business processes and systems to best support the transition of new firms to the EAS platform.

RESPONSIBILITIES & DUTIES

• Effectively obtains an in depth understanding on each new firm's expectations and timelines.

• Work with the Onboarding Associate to coach and train them on the onboarding process.

• Develop, outline, and communicates transition and training plans to meet the firm's needs and expectations.

• Collaborates with the Sales Team and EAS Relationship Manager(s) to identify service needs, training needs, and communication plan for the new firm through the onboarding process.

• Ensures required systems are established and configured to effectively accommodate the new firm. This includes data base set up, maintenance, and establishing 3 party connections to Orion.

• Provides plan of action to EAS teams and maintains timeline of execution with deadline dates for a successful transition.

• Collaborates with EAS Sales, Service, Product Development, other Onboarding Associates and Operations to identify designated roles and responsibilities of each party for an onboarding, maintaining oversight for successful execution of transitioning a book of business.

• Effectively and efficiently assists the firm in transitioning their client accounts onto the EAS platform. This includes working with the new firm to address any "not in good order" items.

• Coordinates the preparation of new account applications, transfer forms, and cash movement requests for client signature.

• Reviews incoming securities, coordinates the transfer of assets as appropriate and supports any items that are not in good order or need follow up (creating omnibus accounts, fund exceptions/acceptance, adding new funds to the platform, clearing over-the-counter securities).

• Provides individuals at the new firm with training on EAS forms, processes, and systems.

• Develop Custom Client facing reports for new and existing advisor relationships.

• Oversee system access and permissions for all new Advisors and Representatives.

• Continues to maintain, document, and seek improvements to Onboarding Training Plans and methods.

• Monitor's account transitions and proactively coordinates with Relationship Manager to update firm and resolve issues.

• Initiates and leads discussions with appropriate parties to address and resolve any roadblocks.

• Ensures issues are documented, communicated, and escalated on timely basis.

• Understand trading concepts and provide the necessary tools and training for a firm to effectively manage client asset allocations.

• Assists in building out tools and resources that firms can use as points of reference for "how-to" questions, EAS procedures and processes, and documents requirements.

• Backs up the assigned Relationship Managers when requested.

• Conducts Sales demos when requested.

• Performs other duties as assigned.

QUALIFICATIONS

• Bachelor's Degree in Business, Communications, Finance, or related field preferred; relevant work experience in lieu of degree may be considered.

• Minimum 2 years of experience in financial services industry.

• Excellent written and verbal communication skills.

• Strong time management skills and attention to detail.

• Demonstrates ability to handle multiple priorities, being calm under pressure, a team player, and following through on commitments.

• Has analytical skills, active listening, professionalism, and is results-driven.

• Adept at learning and using new technology.

PROFESSIONAL CERTIFICATIONS

• None required

TECHNICAL SKILLS

• Portfolio Management System experience and knowledge desired.

• Proficient in Microsoft Excel spreadsheet creation and formulas.

• Proficiency in web-based applications.

• Ability to use multiple systems for the tracking of transactions, client account information, communication, and daily business activities.

• Basic level SQL query writing ability preferred

• Basic business systems analysis skills

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Customer Focus

• Action Oriented • Interpersonal Savvy

• Nimble Learning

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. If you have a disability that requires accommodation or paper application, please contact us at careers@trustetc.com.