Onboarding & Advising Office Assistant

Posting Detail Information

Posting Number Stu01148 Position Title Onboarding & Advising Office Assistant Department Advising and Retention Position Type Student Job Family Job Summary

The Onboarding & Advising Office Assistant serves as a receptionist to students, faculty, staff, and community members, while also performing general office duties to serve the needs of College & Career Navigators (CCNs) and Academic Success Advisors (ASAs). The Onboarding & Advising Office Assistant must provide outstanding customer service, create a welcoming and inclusive environment, maintain confidentiality of student information, and be prepared to respond to situations that may present in the office. The Onboarding & Advising Office Assistant must have a clear understanding of college and department policies and procedures.

General office duties include:

• Record and respond to voicemail messages in a timely fashion

• Manage incoming phone call interactions for the Offices of Student Recruitment & Onboarding and Advising & Retention

• Schedule student appointments with appropriate department staff members (i.e. CCNs or ASAs)

• Assist with walk-in student traffic and redirecting students to appropriate offices and resources as needed

• Support with on-campus events that include but are not limited to New Student Convocation, CLC Open House, and Student Resource Fairs

• Assist with department call campaigns as needed

• Support students in navigating their student portal, assist with class registration, guide students in setting up payment plans, and filling out the CLC Student Admission Form as needed

• Other duties as assigned

Required Qualification(s)

• Strong customer service and communication skills

• Ability to work effectively in a team setting

• Ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, and staff including those with disabilities

Desired Qualification(s)

• Experience performing receptionist duties

• Bilingual (English/Spanish)

Posting Date Special Instructions Summary Pay Rate $14.00 Location Grayslake Total Hours per week 15 to 20 Work Schedule

Mondays-Thursdays between the hours of 9am and 6:30pm; Fridays between the hours of 9am and 4pm

Occasional Saturdays, hours may vary depending on office needs

Position runs through the end of the academic year

EEO Statement

The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.