Onboarding Administrator

Northrop Grumman Irving , TX 75061

Posted 7 days ago

Northrop Grumman is comprised of professionals that bring different perspectives, are curious about the world, accepting of each other, and understand that the more ideas, backgrounds, and experiences we bring to our work the more innovative we can be. As we continue to build our talented workforce we look for professionals that exemplify our core values, leadership characteristics, and approach to innovation.

Northrop Grumman Enterprise Services is seeking an Onboarding Administrator responsible for facilitating a seamless, customer-centric onboarding experience for our new hires and transferring employees. This person will serve as the primary point of contact throughout the Onboarding process, interacting with pre-hires, hiring managers, IT, HR, and external vendors

Responsibilities include, but are not limited to:

  • Engage pre-hires and transfers to facilitate the onboarding / transfer process, provide status, and gather additional information as needed

  • Partner with Recruiting, Security, HR, Payroll, and other internal resources to successfully onboard candidates in a timely fashion in compliance with government regulation and company policy

  • Review applications for completeness, working with Recruiters to gather missing information in preparation for offer generation

  • Generate offer letters and track offer responses

  • Initiate and tracks status of pre-employment investigations (background check and drug screen)

  • Troubleshoot and resolve issues associated with variety of actions throughout the process

  • Process new hire and transfer related transactions within our HR system (PeopleSoft) utilizing desktop procedures and other reference tools

  • Administer tasks within the applicant tracking and onboarding systems (Taleo) systems, ensuring case documentation is accurate and complete

  • Answer a broad range of questions related to the Onboarding process from a variety of internal and external stakeholders through a variety of channels (telephone, email, text)

  • Maintain accurate and complete documentation of actions utilizing organizational systems and Microsoft Office suite

  • Participate in continuous improvement of processes and systems to promote efficiency and customer experience

The ideal candidate will:

  • Be highly motivated, self-directed and passionate about our people

  • Possess effective organization and planning skills

  • Be able to manage multiple priorities and function independently with minimal supervision

  • Have ability to use judgment to identify and troubleshoot issues

  • Possess impeccable attention to detail

  • Demonstrate excellent customer service skills with ability to communicate effectively (both verbal and written)

  • Be able to thrive within a results-oriented, fast-paced, deadline driven environment

The selected candidate must also be able to adhere to an assigned work schedule and work a variety of shifts to support business needs across multiple time zones.

NG featured job

Basic Qualifications:

  • Bachelor's degree or a high school diploma and 4 years' of related experience

  • Experience within a customer service-oriented environment

  • Experience using web-based tools and websites to complete actions or troubleshoot issues

  • Proficiency with the Microsoft Office suite (Excel, Word, and PowerPoint)

Preferred Qualifications:

  • Previous Human Resource experience in the recruiting or onboarding arena

  • Previous experience interacting with customers in a service center environment

  • Prior experience using Taleo

  • Experience using telephony systems and case management systems such as Heat or ServiceNow

  • Experience using a texting system such as TextRecruit

  • Experience utilizing PeopleSoft (working knowledge) or Workday

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

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Onboarding Administrator

Northrop Grumman