US Bank Saint Louis , MO 63150
Responsible for regulatory and compliance oversight and reviews of third party agencies that support Post Charge-Off Credit Card Collection activities for the Bank. Conducts monthly off and on site review of agencies to ensure compliance with all Federal, State, and local regulatory requirements as well as compliance with contracts and service level agreements with U.S. Bank. Reviews consist of both recorded and live side by side call monitoring, transactional reviews, special account handling requirements, as well as on site agency management engagement and oversight. Responsible for completing an analysis and writing a report for senior bank management on the results of the monthly reviews. Works directly with agency management teams in remediating findings to mitigate potential risks. Incumbent will be required to work other projects as assigned.
Explore your career possibilities at U.S. Bank and join a company that's as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Bachelor's degree, or equivalent work experience
Two to three years of experience in collections and financial services industry
Minimum one year of management/supervisory experience
Basic knowledge of loan collection techniques, policies, procedures, and principles of credit lending
Working understanding of collection laws and regulations
Basic knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
Some knowledge of on-line collection systems
Basic knowledge of general organizational operations and procedures
Strong planning and organizational skills
Good managerial skills
Ability to resolve moderate problems with minimal guidance
Excellent verbal and written communication skills
Flexibility to travel 20-25% of the year