On-Site Services Business Admin Intern

Hitachi Energy Ltd. Raleigh , NC 27611

Posted 5 days ago

Location:

Raleigh, North Carolina, United States

Job ID:

R0035587

Date Posted:

2023-11-30

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Administration & Facilities

Job Schedule:

Full time

Remote:

No

Job Description:

On-Site Services Business Admin

Bring your passion and your energy and be a part of a global team that strives to provide superb customer service to the business. Develop yourself on a project that has a real impact on our service to the business. Help us ensure SLAs are being met, define areas for improvement, and monitor KPI's. Come join our team and make a difference.

General Information

As an On-Site Services Business Administrator, you will assist the On-Site Services global team in facilitating a new program structure. You will use professional communication, critical thinking, and time management skills to work with our global team as well as our regional base America's team.

Tasks

  • Monitor Service Level Agreements across the team and help develop and implement strategies to improve overall performance.

  • Conduct research and analysis to support the decision-making process

  • Assist in creating, managing, and organizing documents, reports and records

  • Create and updating business presentations and reports for the improvement process

  • Monitor KPI's

  • Document procedures

  • Create training documentation

Reporting

  • Create Service Level Agreement Reports

  • Create improvement process reports

  • Create an "OSS Annual Service Measurement Report" with KPIs, insights, and shortage of the new OSS structure

Requirements

Basic Qualifications

  • Currently enrolled in a Bachelor's or Master's program in Business Administration or related field

  • Proficient in O365 (Word, Excel, PowerPoint, Sharepoint)

  • Strong self-management skills

  • Ability to adapt and learn quickly in a dynamic work environment

Personal qualities

  • Results-driven and a proven problem solver

  • Ability to work across cultures

  • Excellent verbal and written communication skills.

  • Ability to handle multiple tasks and meet deadlines.

  • Strong attention to detail and organizational skills.

  • Ability to work independently as well as collaborate effectively in a team environment

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner.


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