Hitachi Raleigh , NC 27611
Posted 2 weeks ago
Description
On-Site Services Business Admin
Bring your passion and your energy and be a part of a global team that strives to provide superb customer service to the business. Develop yourself on a project that has a real impact on our service to the business. Help us ensure SLAs are being met, define areas for improvement, and monitor KPI's. Come join our team and make a difference.
General Information
As an On-Site Services Business Administrator, you will assist the On-Site Services global team in facilitating a new program structure. You will use professional communication, critical thinking, and time management skills to work with our global team as well as our regional base America's team.
Tasks
Monitor Service Level Agreements across the team and help develop and implement strategies to improve overall performance.
Conduct research and analysis to support the decision-making process
Assist in creating, managing, and organizing documents, reports and records
Create and updating business presentations and reports for the improvement process
Monitor KPI's
Document procedures
Create training documentation
Reporting
Create Service Level Agreement Reports
Create improvement process reports
Create an "OSS Annual Service Measurement Report" with KPIs, insights, and shortage of the new OSS structure
Requirements
Basic Qualifications
Currently enrolled in a Bachelor's or Master's program in Business Administration or related field
Proficient in O365 (Word, Excel, PowerPoint, Sharepoint)
Strong self-management skills
Ability to adapt and learn quickly in a dynamic work environment
Personal qualities
Results-driven and a proven problem solver
Ability to work across cultures
Excellent verbal and written communication skills.
Ability to handle multiple tasks and meet deadlines.
Strong attention to detail and organizational skills.
Ability to work independently as well as collaborate effectively in a team environment
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner.
Hitachi