On-Site Property Manager (Team 10)

Salary: $50,379.06 - $63,214.53 annually (housing included)

Type: Regular full time, full benefits

Application deadline: April 1, 2024

Onsite Location (Team 10): 355 S 33rd Street, San Diego, CA (2 bedroom, 2 bath)

Department: Property Management & Maintenance

Benefits include, but are not limited to:

• 9/80 Compressed Work Schedule (office closed every other Friday)

• 14 paid holidays

• Employer paid pension contribution of 14% to base salary

• 457 tax-deferred savings plan

• Social security exempt

• Tuition reimbursement up to $5,000 annually

• Sharp PPO or HMO Plan, Kaiser Permanente HMO Plan,

• Dental

• Vision

• Flexible spending account

• Health and wellness perks

• Rewards & Recognition program

To see full benefits package, please visit:

https://www.sdhc.org/sdhc-employee-benefits/

About SDHC

The San Diego Housing Commission (SDHC) is an award-winning public housing agency in the City of San Diego that provides innovative housing assistance programs for households with low income or experiencing homelessness. The San Diego City Council, in its role as the Housing Authority of the City of San Diego, oversees SDHC. SDHC helps pay rent for more than 17,000 households with low income annually; is a leader in collaborative efforts to address homelessness, such as the Community Action Plan on Homelessness for the City of San Diego and SDHC's homelessness initiative, HOUSING FIRST - SAN DIEGO, which has created more than 11,000 housing solutions since November 2014 for people experiencing homelessness or at risk of homelessness; and creates and preserves affordable rental housing, with more than 23,000 affordable units in service in the City today with SDHC's participation.

About the Department

The Real Estate Operations division contains the Property Management (PM) and Asset Management (AM) departments. Together the Property and Asset Management departments are responsible for effectively and strategically managing over 2,200 units scattered across over 150 properties.

About the Position:

Responsible for the day-to-day management of the Commission's rental properties involving considerable contact with applicants, tenants, contractors, vendors, and others, and exercises independent judgment and discretion in a variety of circumstances. Incumbents should be available as needed on a 24-hour basis, and reside at the assigned site. while actively fulfilling the role of this position. The right to use an apartment unit is an incident to and a condition of employment with the Commission. At the employer's request or due to agency requirements, the On-site Property Manager may be asked to move to another unit within the complex or another Commission owned property.

The position serves the assigned team and will report to the Regional Manager. This position is critical for SDHC owned properties as the Property Manager will interact daily with residents and front-line staff to address all aspects of the resident lease administration and unit, property upkeep of SDHC owned assets. The incumbent will work independently most of the time but will also work with a large team from time-to-time. The ideal candidate will have thorough working knowledge of basic property management rules and regulations, be a quick-learner, resourceful and possess the ability to independently prioritize work. A Maintenance Technician will report to the successful candidate.

Examples of Essential Job Functions:

• Manages all aspects of an assigned unit, including cash flow analysis, budget preparation and monitoring, contract monitoring, advertising and marketing, tenant retention and tenant relations; implements house rules as well as policies and procedures.

• Supervises, directs, and evaluates maintenance and other assigned personnel, reviews leave requests, addresses employee concerns and problems, directs work, counsels regarding work related matters, disciplines, and completes employee performance appraisals; assists in conducting and preparing training materials for staff training sessions; manages and coordinates staff and resources to accomplish property goals and objectives.

• Screens and approves or rejects prospective residents; reviews all rental applications and lease forms; explains lease documents; reviews and approves all new leases; prepares and processes lease terminations; makes independent determinations regarding the suitability of tenant evictions and renders recommendations for filing of Unlawful Detainers; performs evictions as required and represents Commission at court proceedings and informal hearings as necessary; ensures that lease files are complete and that correct entries are posted.

• Monitors the market and assists in developing an effective lease renewal program with a focus on ensuring full occupancy; develops and implements strategies to market property and successfully achieve leasing goals.

• Implements and assesses effectiveness of property marketing strategies and makes independent judgments in the implementation of these strategies.

• Monitors the HOME program in accordance with the US Department of Housing and Urban Development (HUD) requirements and guidelines; maintains a waiting list for the program with eligible candidates and ensures eligibility upon move-in.

• Re-examines the income and composition of resident households annually to determine if resident's unit size is appropriate and whether the resident is within the State income limits.

• Attends to resident requests; reviews, analyzes, and consults with Housing Supervisor regarding tenant issues and resolutions.

• Develops a yearly budget and ensures that projects operate within the approved budget; maintains inventory records; submits purchase requests, monitors expenditures and keeps expenditures within budget; prepares and submits reports; reviews and monitors accounts receivable; responsible and liable for a petty cash fund.

• Reviews accounts receivable reports regularly and conducts and documents collection activities for all delinquent accounts; reviews accounts, collects rents and other charges when due and ensures that all funds collected are documented properly; makes any necessary adjustments (e.g. requested deposit refunds).

• Reviews and analyzes financial needs and trends for the fiscal year; tracks expenditures on an ongoing basis; submits budget variance reports regularly.

• Interacts with tenants, guests, and invitees, including without limitation ensuring all incident reports are documented in a timely manner; exercises independent judgment in dealing with problems arising on or around Commission property, including without limitation making decisions regarding complaint resolution, emergencies, criminal activity, etc.

• Conducts inspections of properties and generates work orders; prioritizes and disperses work orders; documents all damages to property; ensures all assigned work orders are accomplished; reviews and conducts follow-up procedures on maintenance work orders to ensure that work orders are completed satisfactorily and in a timely manner.

• Determines and authorizes work orders requiring outside contractors and monitors the progress of contracted work, coordinates work of contractors and vendors, and ensures contracted work is inspected for quality; escorts contractors and other workers on site; monitors completion of maintenance requests to minimize vacancy turnaround time.

• Responsible for the preparation and distribution of inspection notices. Inspects vacant units to ensure rental readiness; performs move-out inspections to assess condition of vacated units and monitors the unit's progress to ensure that make-ready, safety and cleaning processes are all performed effectively and efficiently; ensures make-ready units are completed within 7 days of move-out.

• Initiates and implements policies and procedures to achieve and maintain a high standard of resident service and resident communications; oversees tenant activities; cultivates tenant-management relations.

• Ensures that assigned properties present an aesthetically pleasing appearance in accordance with established property management standards; ensures grounds, common areas, and community spaces are clean, well-maintained, and present excellent curb appeal.

• Regularly patrols residential sites and related facilities, such as laundry rooms, parking lots, trash areas, grounds and common areas, to observe safety, security or maintenance problems.

• Adheres to all Federal, State and local laws related to the operation of the property (e.g. Fair Housing, ADA, Equal Employment Opportunity, OSHA), as well as, all Commission policies and procedures.

• Under the guidelines of Commission policies and procedures, ensures that staff understands and conducts themselves and agency business according to policy and according to State and Federal Laws and regulations.

• Maintains and reviews agency vehicle inspection forms.

• Performs other duties as assigned.

Typical Qualifications

Knowledge of:

• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility (i.e., leasing of residential housing units).

• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.

• Principles and practices of tenant retention and relations.

• Basic financial record keeping, budget preparation and variance reporting, marketing, contract administration, and related practices and procedures.

• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned programs.

• Record-keeping principles and procedures.

• Modern office practices, methods, and computer equipment and applications related to the work.

• English usage, grammar, spelling, vocabulary, and punctuation.

• Techniques for effectively representing the Commission in contacts with other agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Commission staff.

Ability to:

• Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.

• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.

• Interpret, explain, and ensure compliance with applicable Federal, State, and local laws, regulatory codes, and ordinances, and Commission policies and procedures.

• Maintain confidentiality of sensitive personal information of applicants, current and former residents, and other matters affecting tenant relations.

• Maintain accurate files and records.

• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

• Operate modern office equipment including computer equipment and specialized software applications programs.

• Use English effectively to communicate in person, over the telephone, and in writing.

• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

• Equivalent to the completion of the twelfth (12th) grade and two (2) years of responsible property or apartment management and supervisory experience, or an equivalent combination of training and experience. 3-5 years of Affordable Housing and Supervisory experience highly preferred.

Licenses and Certifications:

Possession of, or ability to obtain, a valid California Driver's License by time of appointment.

Physical Demands:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle, and to visit various Commission and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Environmental Elements:

Employees partly work in the office and partly in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives and contractors in interpreting and enforcing departmental policies and procedures.