IST Management Services, Inc. Cleveland , OH 44114
Posted 4 weeks ago
Overview
Consider a new opportunity today as an On Site Operations Manager with IST Management Services. IST is the fastest-growing, national, facilities management company in the industry. IST is a business process outsourcing (BPO) company specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.
The On-site Operations operates with a passion for excellence and this position is a key management position charged with maintaining and growing operations for national account(s). Manages on-site facilities to include, but not limited to, mail, copy, fax, reception, confrence room, hospitality, and other administrative services in law firms. Full time, direct hire. Travel may be required.
Salaried Compensation: $65,000 - $70,000 yr.
Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off
Full Time Hours: Exempt
Check out istmanagement.com for more info on us!
Responsibilities
Duties include but are not limited to:
Maintain effective written and oral communications with clients, employees and the operations team
Assists sales by going on joint appointments to meet with existing and potential clients
Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work
Work with corporate recruiting team to manage the recruiting process on site
Ensures all work standards are met on a consistent basis/maximization of productivity through efficient use of standard operating procedures
Prepares and distributes management reports to the client in a timely and consistent manner
Develops new procedures to improve the operation of the site(s) and to lower operating costs
Manages, trains and coaches employees and develops a work environment that promotes high motivation and customer satisfaction
Ensures the proper and safe use of all equipment used by employees
May be required to assist in implementing new site start-ups outside of home state and/or required to travel to other locations outside of home state to manage sites
Qualifications
Experience Requirements:
Two to ten years' experience managing facilities management accounts for law firms, colleges, facilities management companies and/or corporate accounts
Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred
Ability to commu
IST Management Services, Inc.