The On-site Service Engineer is responsible for providing product support and technical know-how to customers at assigned customer sites. Diagnoses and remedies faults, performs preventative maintenance, installs and commissions of Edwards products. Completes all tasks with precision while ensuring safe practices are upheld.
Utilizes electromechanical skills to provide excellent service to customers.
Performs maintenance, and troubleshooting on vacuum pumps, abatement, gas and chemical delivery systems to maintain and increase revenue for both service and sales divisions.
Participates in site safety programs to create a zero hazard environment.
Works professionally and develops customer relations.
Demonstrates ability to understand detailed electrical schematics and mechanical drawings.
Understands and adheres to all site fab and Subfab protocol requirements.
Competent in the use of test equipment including various test meters, hand tools, and power tools.
Maintains punctual, regular and predictable attendance. Respectfully takes direction from [supervisor/ manager].
Works collaboratively in a team environment with a spirit of cooperation.
Other duties as assigned.
High School Diploma.
Prefer an AS degree. (full military equivalent may substitute for AS degree)
Relevant Previous experience
Must have a positive attitude, be energetic and enthusiastic, and possess a strong willingness to learn and a commitment to excellence.
A self-starter who can set priorities, demonstrate initiative and the ability to get the job done. Must be capable of following instructions and exercising good independent judgment when appropriate.
Possess excellent customer interfacing and communication skills.
Able to learn how to read engineering drawings and electrical diagrams. Become competent in the use of test equipment including various test meters, hand tools, and power tools. Possess basic computer skills which includes thorough knowledge of Microsoft Office.
May be required to work in confined or awkward spaces for extended periods of time. Will be required to complete training to work at height (please confirm is this is correct word) using approved fall protection equipment.
Successful completion of Physical Capability assessment required.
Fluency in written and spoken English. Ability to speak distinctly and see/hear clearly.
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
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