On Call: Specialist, Inbound Call Rep.-1901743
As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
This position is primarily responsible for answering both incoming calls and e-mails from our customers and branches, providing accurate and thorough replies pertaining to any part of the application process with a high level of professionalism and efficiency, while communicating necessary information to the appropriate teams within Consumer Lending. Research and follow-up on customer issues is often required.
These Team Members often participate in the training and development of new hires to the department
Other related duties can be assigned as needed
Minimum productivity of 12 units per hour is our standard when volume permits
A minimum monthly QAR score of 95 is our quality standard
Inbound calls and e-mail
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.
Bachelor's Degree; in Business, Finance, Economics, Mathematics or equivalent field.,or equivalent work experience.
0-3 years; Experience in Project management, integration of business processes, systems, and/or products.,0-3 years; Experience with a CRM system (i.e. Salesforce.com) and Business Intelligence tools.
SKILLS AND ABILITIES
Ability to drive projects and activities to successful conclusion, operating with a high sense of urgency. Ability to manage own workload and work efficiently and meet deadlines.
Ability to multi-task and keep initiatives on track simultaneously. Conscientious with strict attention to detail. Demonstrated ability to operate independently with broad general guidance against a framework of defined business objectives.
Demonstrated proficiency in Microsoft Excel, Project, PowerPoint and SharePoint. Detail oriented, organized and analytical. Excellent analytical and problem solving skills, combined with strong business judgement and ability to present analysis in a clear and compelling manner.
Excellent analytical capabilities including SQL, Excel and relational database skills. Excellent communication and organization skills, Must relate well to all kinds of people, listens and builds constructive relationships, uses diplomacy and tact. Results oriented, attention to detail, ability to prioritize multiple objectives and projects. Shows creativity and innovation in presenting ideas
Minimal physical effort such as sitting, standing, and walking.
Builds effective working relationships with peers. Collects data and relevant facts to communicate problems.
Presents the general outline and direction of the solution. Defines issues accurately and identifies the critical components. Demonstrates the organization's customer service standards.
Learns about and diligently follows established risk management policies, processes and procedures. Learns new methods and procedures or modifies them to meet new standards. Is positive about new approaches and methods resulting from change.
Responds promptly to customer inquiries. Takes responsibility for issues and, with assistance, works to find a solution. Supports the implementation and evaluation of risk management policies, processes and procedures
Primary Location:Rhode Island-East Providence-95 Amaral Street - 06359 - Santander Way
Organization:Consumer & Business Banking (1001)
Job Posting:Apr 3, 2019, 2:25:14 PM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO