On Call: Specialist, Inbound Call Rep.

Santander Bank East Providence , RI 02914

Posted 2 weeks ago

On Call: Specialist, Inbound Call Rep.-1901743

Description

As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

This position is primarily responsible for answering both incoming calls and e-mails from our customers and branches, providing accurate and thorough replies pertaining to any part of the application process with a high level of professionalism and efficiency, while communicating necessary information to the appropriate teams within Consumer Lending. Research and follow-up on customer issues is often required.

  • These Team Members often participate in the training and development of new hires to the department

  • Other related duties can be assigned as needed

  • Minimum productivity of 12 units per hour is our standard when volume permits

  • A minimum monthly QAR score of 95 is our quality standard

  • Inbound calls and e-mail

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.

Qualifications

EDUCATION

Bachelor's Degree; in Business, Finance, Economics, Mathematics or equivalent field.,or equivalent work experience.

WORK EXPERIENCE
0-3 years; Experience in Project management, integration of business processes, systems, and/or products.,0-3 years; Experience with a CRM system (i.e. Salesforce.com) and Business Intelligence tools.

SKILLS AND ABILITIES

Ability to drive projects and activities to successful conclusion, operating with a high sense of urgency. Ability to manage own workload and work efficiently and meet deadlines.

Ability to multi-task and keep initiatives on track simultaneously. Conscientious with strict attention to detail. Demonstrated ability to operate independently with broad general guidance against a framework of defined business objectives.

Demonstrated proficiency in Microsoft Excel, Project, PowerPoint and SharePoint. Detail oriented, organized and analytical. Excellent analytical and problem solving skills, combined with strong business judgement and ability to present analysis in a clear and compelling manner.

Excellent analytical capabilities including SQL, Excel and relational database skills. Excellent communication and organization skills, Must relate well to all kinds of people, listens and builds constructive relationships, uses diplomacy and tact. Results oriented, attention to detail, ability to prioritize multiple objectives and projects. Shows creativity and innovation in presenting ideas

PHYSICAL DEMANDS

Minimal physical effort such as sitting, standing, and walking.

COMPETENCIES

Builds effective working relationships with peers. Collects data and relevant facts to communicate problems.

Presents the general outline and direction of the solution. Defines issues accurately and identifies the critical components. Demonstrates the organization's customer service standards.

Learns about and diligently follows established risk management policies, processes and procedures. Learns new methods and procedures or modifies them to meet new standards. Is positive about new approaches and methods resulting from change.

Responds promptly to customer inquiries. Takes responsibility for issues and, with assistance, works to find a solution. Supports the implementation and evaluation of risk management policies, processes and procedures

Job:Business Operations

Primary Location:Rhode Island-East Providence-95 Amaral Street - 06359 - Santander Way

Organization:Consumer & Business Banking (1001)

Schedule:Contingent

Job Posting:Apr 3, 2019, 2:25:14 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Digital Content Specialist Intern

Hasbro, Inc.

Posted 5 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 At Hasbro, we embrace the unique skills, experiences, talents and perspectives of our global workforce which, combined with our culture of curiosity and innovation, generates the best ideas. We live our values of Community, Passion, Integrity and Creativity, and we're committed to giving our 5,000+ employees opportunities to build their individual capabilities, balance work and home, deliver excellence through team work and thrive personally. This enables us to deliver results in all aspects of our business. IT Adoption of Technology Intern, Digital Content Hasbro's IT department is looking for an intern to work with Adoption of Technology content management team to contribute to the UI/UX, branding, and create user's tutorials to enhance user engagement, and written communications. What you will be doing: * Branding for Hasbro's global content system, refresh images and graphics to best represent Hasbro and partner brands. * Create a user guide on how to use the system, tips and tricks, and video tutorials for new users to the content system. * Identify ways to enhance the UI to promote findability and discoverability of Hasbro's assets. * Assist with new feature and functions rollout, create graphics, and written communications for across organization announcements. Qualifications: * Must a current undergraduate or graduate student enrolled in a degree program. * Desired major: Visual Communications, Marketing. * Experience with Adobe CS and Microsoft office 0635. * Demonstrated analytical and problem-solving skills * Knowledge of JIRA is a plus. * Strong interpersonal, verbal, and written communication skills. * Desire to learn about Analytics. Candidates are responsible for their own housing & transportation (FREE Parking). Hasbro (NASDAQ: HAS) is a global play and entertainment company committed to Creating the World's Best Play Experiences. From toys and games to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands, including NERF, MY LITTLE PONY, TRANSFORMERS, PLAY-DOH, MONOPOLY, LITTLEST PET SHOP and MAGIC: THE GATHERING, as well as premier partner brands. Through Hasbro Studios and its film labels, Allspark Pictures and Allspark Animation, the Company is building its brands globally through great storytelling and content on all screens. Hasbro is committed to making the world a better place for children and their families through corporate social responsibility and philanthropy. Hasbro ranked No. 1 on the 2017 100 Best Corporate Citizens list by CR Magazine, and has been named one of the World's Most Ethical Companies® by Ethisphere Institute for the past six years. Learn more at www.hasbro.com, and follow us on Twitter (@Hasbro & @HasbroNews) and Instagram (@Hasbro). Nearest Major Market: Providence Nearest Secondary Market: Rhode Island Job Segment: Animation, TV, Branding, Network, User Experience, Creative, Marketing, Technology Date: Apr 12, 2019 Requisition ID: 9622 Hasbro, Inc. East Providence RI

On Call: Specialist, Inbound Call Rep.

Santander Bank