On-Call Representative-Resort Services

WEEKLY EARNED WAGE ACCESS IS AN OPTION FOR THIS POSITION

PAY RATE: $15.95/HR

SCHEDULE: *THIS IS A NON-RESTRICTED ON CALL STATUS POSITION.

Job Purpose or Objective(s): You will provide a stellar experience to guests and associates in every interaction. You will facilitate guests' hotel room reservations, keep an accurate record of room availability, guests' accounts and all current promotions and service provided by the Resorts across the brand. You will report to the Resort Services Shift Manager.

Primary Tasks:

• You will customize guest experience by coordinating, selling, and reserving room accommodations across the brand, redeeming available offers specific to the guest profile, resort services, and guest activities on property and abroad.+ Answer all calls, both internal and external, into the primary resort reservations and main phone lines while meeting all departmental service standards.+ Sell and promote each of the Resorts and Resorts' amenities across the brand to guests to increase incremental revenue.+ Log all special requests and alert the appropriate department to ensure the guest's expectations are exceeded.+ Make outbound calls.
• You will route calls.+ Help with overflow calls from other in-house call centers.+ Maintain knowledge of current service offerings, promotions, in-room offerings, current room product inventory levels, in-house activities and travel conditions.+ Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service.+ Perform other responsibilities as may be assigned.

Requirements:

• Computer literacy skills, including the use of Microsoft Word, Excel (can maintain complex spreadsheets), and Outlook.+ Understand Casino loyalty program and Marketing offers.+ Demonstrate ability to sell.+ Basic math skills
• Customer Service Experience
• One (1) year related experience.

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

• Free gym membership

• Free access to employee health clinic

• Free lunch for casino & resort associates

• Earned wages access once per week for hourly Associates

• Pet insurance

• Paid vacation / sick time

• Medical / Dental / Vision+ 401(K) with company match

• College tuition reimbursement

• Short-term disability, long-term disability, and family leave

• Employee assistance program

• Employee prescription program

• CNO Paid Life Insurance

• Teladoc

• On Site Dental Clinics (Jet Dental)

• On Site Mammogram Services

• Free diabetes and hypertension monitoring benefit (Livongo)

• Accolade- Concierge Benefits Program

• Wellness Program that equals savings on health insurance cost (Virgin Pulse)

• Maternity Care Program

• (Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

• Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
• Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.+ Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.

Job Identification: 7526

Job Category: Gaming Operations

Posting Date: 04/26/2024, 6:21 PM

Job Schedule: Part time

Job Shift: On Call / PRN

On-Site/Remote: On-Site