On Call Coordinator-1

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our video to learn more about TheKey.

Job Summary / Purpose:

The On-Call Staffing Coordinator is responsible for working closely with the local office on all client and caregiver activity including service delivery, client relationship management, caregiver development and retention, and client acquisition. The On-Call Staffing Coordinator is responsible for consistent and high-quality service delivery, the accuracy of care records. The On-Call Staffing Coordinator primary duties are providing after-hours support for clients and caregivers (including evenings, weekends, holidays).

Qualification:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Duties and Responsibilities:

• Provide after-hours support for our clients and caregivers) - this support may include email and telephone calls

• Work with our entire team; including a check- in call Friday afternoons for client updates, and email updates as needed to ensure clear communication

• In the case of a call out, the On Call Staffing Manager would need to attempt to find coverage, and contact the appropriate emergency contact/facility to update coverage status

• Communicate with clients and their families when applicable to ensure a positive and successful relationship

• Engage or route appropriately prospective clients and caregivers who call on-call line or answering service who inquire about service or employment opportunities

• Ensuring that all active cases are staffed with appropriate caregivers, day-to-day logistics are maintained, all schedules are satisfactory and clear with clients and caregivers, callouts are minimized and resolved as needed, and other operational questions and situations are managed effectively

• Maintaining a comprehensive knowledge of our requirements as a licensed Home Care Organization, including our obligations to our clients and caregivers

• Ensuring proper, timely and accurate documentation through ClearCare for all caregiver and team communications, all our operational processes, including those related to applicants, new clients, employees, and regulatory requirements including documentation of incidents related to client care.

• Additional duties and responsibilities as assigned by your Supervisor

Required Skills, Education and Certifications:

• Minimum one year experience in health care, elder care, social work or related industry

• Excellent customer service and supervisory skills

• Computer proficiency and ability to document timely and accurately in system

• Flexibility in regard to schedule and nature of duties

Physical Requirements:

• Ability to sit, stand and walk for prolonged periods of time throughout the workday.

• Ability to use standard office equipment

• Ability to work flexible hours as needed

Benefits for full time employees

• Medical/Dental/Vision Insurance

• TouchCare VirtualCare

• Life Insurance

• Health Savings Account

• Flexible Spending Account

• 401(k) Matching

• Employee Assistance Program

• PTO Plan for Non-Exempt Employees

• Flexible PTO Plan for Exempt Employees

• Holidays and Floating Holidays

• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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