On-Call Community Resource Librarian

Job Summary

Community Resource Librarian- HOURS MAY VARY

Providesinformation services;assistsin delivery ofprograms, services, and/or projects;linksfamilies to needed supports and services atlibraries and

Family Resource Centers(FRCs).Primary responsibilities fulfilled at a publiclibraryor in the communitythat serves customers of all ages. This position is on-call; hours and location of work will vary to best serve the needs of the library customers.

Essential Duties

Provides information servicesincluding library and human services resourcestocustomers of all ages.

Assistswith administrative duties such as, but not limited to filing, data entry, and appointment scheduling; records in FRC database; handles phone calls;staffsFRCs during designated hours; and provides basic FRC information over the phone.

Provides support, guidance, and general monitoring so familiesremainhoused and helps toidentifyand problem solve barriers to housing stability.

Participates in local collaborative and interagency planning meetings.

Coordinates services and resources to families.

Makesappropriate referralsfor services for individuals and families and coordinates follow up to referrals with service providers.

Demonstrates knowledge and understanding of human behavior, cultural diversities, andlanguage barriers to ensureequitableservice delivery.

Responds to customer concerns and disputes; resolves issues ifpossible,orrefers to supervisor.

Works in all branches ofthe

Librarysystem as the needs of service dictate.

Performs other related duties asrequiredor assigned.

Must work the days and hours necessary to perform all assigned responsibilities and tasks, including evenings, Saturdays, and Sundays.

Minimum Qualifications

Requires aminimum of a High School diplomadegree -AND- 2 years ofcustomer service, library, and/or health and human services experienced.Excellent interpersonal communication, customer service and problem-solving skills are needed.

Selection Process

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.