On-Call Bellperson / Shuttle Van Driver

Property

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests - as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you!

Overview

The Houston Marriott Westchase Hotel is looking to hire a ON-CALL Bellperson/Shuttle Van Driver.

This is a Dual role working as both the hotel Bellperson and the Shuttle Driver, driving a large van or mini-bus within a 2-mile radius of our location.

About Us: At Pyramid Global Hospitality, we believe in the power of our team members. We value, support, and recognize the unique contributions of everyone. By fostering a culture of growth and belonging, we are committed to our team members to excel.

Position Summary: As the first-person guest meet, the Bellperson is the ambassador of the hotel and the brand, with high expectations that you provide exceptional service to every guest upon arrival and departure, by assisting with luggage, offering information about hotel amenities and local attractions, and ensuring a positive first impression. This role also involves driving the hotel shuttle to transport guests to and from local destinations, contributing to a seamless guest experience through attentive and courteous service.

Scheduling: This is a ON-CALL position that requires open availability to work various weekdays, weekends and holidays, and will include both AM and PM shifts based on business needs. The schedule will based around guest events and/or business needs.

Specifically, the Bellperson/Shuttle driver role will be responsible for, but not limited to;

• Greeting guests upon arrival with a warm and welcoming demeanor, offering luggage cart, assisting with loading of luggage and check-in procedures.
• Escort guests to their rooms, providing information about hotel amenities and services along the way.
• Assist with loading and unloading luggage from vehicles, ensuring the safe handling of guest belongings, and answering guest questions.
• Provide information about hotel facilities and services, local attractions, dining options, and current events to enhance the guest experience.
• Manage deliveries, informing guests of packages and assisting with luggage storage.
• Assist with special events and group arrivals as needed.
• Drive the hotel shuttle van to transport guests to and from local destinations, following designated routes and strictly adhering to all safety regulations and company policies.
• Maintain cleanliness and organization of the lobby, bell stand area, and hotel vehicles.

This list is not all inclusive, additional job functions will be shared during interviews.

Supportive Functions: All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

Opportunity for Growth: This position is an excellent entry level role for those looking to make a career in hospitality and career growth within our organization, and can possibly lead to a Full-time opportunity.

Our Culture: Empowered to Make a Difference: At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

Qualifications

• Ability to effectively communicate in the English language, both verbally and written.
• Strong communication and interpersonal skills are essential.
• Ability to prioritize tasks and make decisions based on guest needs and hotel policies in a fast-paced environment and respond with a sense of urgency when needed.
• Move heavy luggage (up to 50 lbs.) in and out of vehicles repeatedly for duration of shift.
• Ability to move carts weighing between 100 and 150 lbs, throughout hotel, both inside and out.
• Capable of remaining in a standing position, either stationary or walking, for duration of shift.
• Frequent extending arms: reaching, twisting, pulling, bending, stooping, and ascending stairs throughout shift.
• Able to work outdoors with varying noise levels and being exposed to winter/summer temperature extremes.
• Able to stay alert and quickly identify and respond to safety concerns and emergency situations.

Professional Licenses/Certifications:

• Must have a valid Class C driver's license with at least 3 years' driving experience and a clean driving record is required.
• Ability to provide authorization for a Motor Vehicle report.

Experience

• Previous experience in the position of guest services or similar service role.

Grooming/Uniforms:

• All employees must maintain a neat, clean and well-groomed appearance.
• Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Joining Pyramid Global Hospitality offers a range of enticing benefits for Part-Time team members, such as:

• Exclusive Marriott hotel discounts worldwide at award-winning hotels.
• Mental wellbeing support for you and your loved ones
• 401k after 90 days, with a company match.
• Skill-enhancing job training
• Employee Assistance Program (EAP)

If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the Part-Time Bellperson/Driver position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better!

Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.