Omni/Ops Team Lead

Belk Mooresville , NC 28117

Posted 2 months ago

The Omni/Ops Team Lead is responsible for managing the store fulfillment process and leading the store omni/operations team. They are accountable for achieving program targets through the development of their team and establishing strong partnerships throughout the store. The Omni/Ops Team Lead position is NON-exempt (it is an hourly position.)

  • Pick orders by locating merchandise within the store in a timely manner

  • Pack items in accordance with published standards and deadlines

  • Ship customer orders in a timely manner by prioritizing orders based on requested delivery option

  • Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area

  • Ability to work at a fast pace, collaborate, and perform duties as requested by management

  • Passionate about providing Relentless Customer Care

Minimum Education & Experience:

  • 4 year college degree or equivalent experience

  • High School Diploma or GED equivalent

  • Reads and speaks fluent English

  • Ability to read and adhere to all policy and procedure manuals

  • Strong retail background with time spent in sales, operations or management within stores

  • Ability to work quickly and accurately in a deadline-driven environment

  • Capable of multi-tasking and organizing large volumes of work

  • Self-directed and able to work with minimal supervision

  • Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems

  • Ability to read and adhere to all policy and procedure manuals

Knowledge / Skills Requirements:

  • Excellent communication skills, both verbal and written

  • Ability to mitigate problems quickly and possess strong problem solving skills

  • Attention to detail with ability to manage program metrics and deliver on goals

  • Passionate about providing Relentless Customer Care

  • Capable of multi-tasking and organizing large volumes of work

  • Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems

  • Ability to work a flexible schedule including nights and weekends

  • Previous retail selling floor experience and/or familiarity with store fulfillment procedures a plus

Physical Requirements:

  • Capable of lifting up to 50 lbs. at floor level or team lift when appropriate or needed

  • Ability to push/pull receiving equipment weighing up to 500 lbs.

  • Capable of operating a computer and other electronic equipment

  • Ability to stand for long periods of time

  • Able to repeatedly use hand equipment to process merchandise (sensor remover, tape gun, etc.)

  • Capable of twisting, bending, and stooping

  • Ability to work at a safe and steady pace by using all safety equipment as directed

  • Ability to work a flexible schedule including nights and weekends

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Omni/Ops Team Lead

Belk