J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class Omni-channel retailer and increasing revenue per customer.
As the Omni-Channel Supervisor you are accountable for driving Omni-Channel initiatives, supervising and engaging Omni-channel team training and developing associates.
Customer Service & Sales
Greets and assists customers in finding products and partners with other team members when additional help is needed
Models for and holds team accountable for outstanding customer service
Supports the Manager on Duty program
Directs customer service activities throughout the store
Responsible for the completion of all Ship from Store & Buy Online Pick Up in Store orders within prescribed time periods
Achieves productivity targets by reviewing available reports and metrics to identifying opportunity items and reduce shrink
Partners with Operations Supervisor to resolve operational concerns that impact Enterprise Fulfillment
Conducts audits of Enterprise Fulfillment orders to ensure accuracy of orders, drive customer experience and minimize shrink
Responsible for the jcp.com Return Shipment Processes and ensures that all items are returned
Responsible for stockroom standards for all Omni-channel processes to ensure efficient execution and a safe work environment
Reviews available jcp.com reports and metrics to identify opportunity items and reduce shrink
Conducts quarterly audit of jcp.com packages and takes action as needed
Responsible for the completion of Omni-channel associate training and policy compliance
Consistently provides ongoing feedback and coaching to associate
Takes action on performance and policy issues within the team
Skills & Experience
To achieve success at JCPenney, a Omni-Channel Supervisor will possess the following:
Work experience- Minimum of 2 years retail leadership experience
Education- Bachelor degree or equivalent work experience
Service-Oriented- Empathetically services the needs of customers and associates; seeks to understand diverse points of view to help find the best solution
Builds Relationships Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audiences
Job Title: Omni-Channel Supervisor
Location: Plainfield, IN, United States
Job ID: 1075531
J.C. Penney Company Inc.
J. C. Penney Company, Inc.