Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.
The Omnichannel Manager will be responsible for establishing and coordinating the digital & fulfilment business processes for the Americas region in coordination with the retail, distribution and transportation teams.
They will be the main point of contact for our Omnichannel operations and will support the Retail Supply Chain business. This role focusses on the Americas Omnichannel journey, managing and reporting on the order lifecycle from order placement to delivery to end customer. The Omnichannel manager will provide KPI reports to the region and recommend strategies to drive improvement.
Act as the main point of contact for digital fulfilment. Work with the distribution hubs, transport and cross functionally around the business to ensure our customer SLAs are always met through defining and enhancing fulfilment processes.
Responsible for the analysis and distribution of Management Information Reporting to support strategy development and drive enhanced customer experience
Act as an ambassador for Retail Supply Chain around the business.
Proactively identify, own and manage supply chain risks, and work with internal stakeholders and 3PL to mitigate them
Align digital and retail operations to streamline the fulfilment process and deliver an increased availability of inventory for customers
Own and monitor business driven order cancellations with an omniscient view, to maintain control on the loss of sales
Provide operational support for Ecommerce during peak markdown periods including resource and strategy planning for peak trading
Support the implementation and rollout strategy of the various Omnichannel propositions
Support in the creation of a core Omnichannel BAU operations team to which this role will be transitioned into as the fulfilment propositions within Burberry widen
Help to implement new ways of working and support the administration of the Omnichannel change management strategy
Coordinate stakeholders at all levels both horizontally and vertically to ensure optimal experience and quality assurance
Ensure online customer experience is continually aligned globally
Bachelors Degree (desirable)
Experience of SAP WM and Business Objects (desirable)
Ability to engage and communicate effectively with stakeholders at all levels from VPs to operational teams
Assertive with impeccable communication skills
Knowledge of ecommerce/digital strategic imperatives and emerging multi channel strategies
Clear eye for detail, imagination and creative
Excellent interpersonal skills, proven leadership and executive decision-making skills
Able to work to tight deadlines and prioritise under pressure
Ability to work autonomously or as part of wider team
High level of competence and ability in Microsoft Excel & Powerpoint
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: USA || New York (US-NY) || New York || Supply Chain || Supply Chain || n/a ||