Omni-Channel Associate - Montgomery Mall

J. C. Penney Company, Inc. North Wales , PA 19454

Posted 4 months ago

Omni-Channel Associate

  • Montgomery Mall

Location: North Wales, PA, United States

  • Montgomery Mall 300 Montgomery Mall

Job ID: 1073888

Date: December 24, 2018

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

As the Omnichannel Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations

Responsibilities

  • Customer Service & Sales Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.

  • Enterprise Fulfillment Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner

  • jcp.com Operations Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register

  • General Operations Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process

  • Performance Standards Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Skills & Experience

To achieve success at JCPenney, associates in this role will possess the following:

  • Work experience- Minimum 1-2 years

  • Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required

  • Results Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude

  • Ownership Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes

  • Intensity Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

Job Title: Omni-Channel Associate

  • Montgomery Mall

Location: North Wales, PA, United States

  • Montgomery Mall 300 Montgomery Mall

Job ID: 1073888

J.C. Penney Company Inc.

Plano, Texas


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Stock Associate (Early Mornings) Montgomery Mall

The Gap

Posted 3 weeks ago

VIEW JOBS 12/27/2018 12:00:00 AM 2019-03-27T00:00 As a global specialty retailer, Banana Republic is focused on delivering versatile, contemporary classics. Our customers seek to make the most of every moment. How we do it is just as important as what we do. We value people who are confident, optimistic and curious, because we believe in unleashing creativity and greatness every day. OVERVIEW: At Banana Republic Specialty Stores, we value people who are energetic, confident, optimistic, and curious. You're a team player. You're always there to help the customer. KEY RESPONSIBILITIES: As a Stock Associate on the Banana Republic team, you will work together to meet goals, surrounded by energetic teammates, respectful leadership, and a caring company. * Delivers customer service to increase sales * Completes tasks as directed by a leader. * Ensures standards are met throughout the day. * Ensures store is easy to shop and accessible to customers * Assesses and addresses the replenishment needs of the store. * Maintains the sales-floor, fitting rooms and cash-wrap by completing assigned tasks. * Performs all merchandise handling tasks. Join our team at Banana Republic if you: * Love a team environment where everyone works together to inspire our customers * Want freedom to work a flexible schedule * Appreciate a generous discount at Banana Republic, Gap, Old Navy and Athleta KEY EXPERIENCES: * Previous experience in retail preferred. * Ability to demonstrate strong customer focused service on and off the sales floor. * Ability to communicate effectively with customers and employees. * Ability to lift and carry 30 lbs. * Ability to maneuver around sales floor and stockroom. KEY BENEFITS: * Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Employees receive medical, dental, vision and life insurance.* * Employees can apply for tuition reimbursement.* * Family care programs. * Commuter benefits. * Pet Discount Program. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016. Apply The Gap North Wales PA

Omni-Channel Associate - Montgomery Mall

J. C. Penney Company, Inc.