Omni-Channel Associate - Eden Prairie Ctr

J. C. Penney Company, Inc. Eden Prairie , MN 55344

Posted 4 months ago

Omni-Channel Associate

  • Eden Prairie Ctr

Location: Eden Prairie, MN, United States

  • Eden Prairie Ctr 8201 Flying Cloud Dr

Job ID: 1071548

Date: December 24, 2018

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

As the Omnichannel Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations

Responsibilities

  • Customer Service & Sales Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.

  • Enterprise Fulfillment Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner

  • jcp.com Operations Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register

  • General Operations Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process

  • Performance Standards Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Skills & Experience

To achieve success at JCPenney, associates in this role will possess the following:

  • Work experience- Minimum 1-2 years

  • Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required

  • Results Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude

  • Ownership Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes

  • Intensity Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

Job Title: Omni-Channel Associate

  • Eden Prairie Ctr

Location: Eden Prairie, MN, United States

  • Eden Prairie Ctr 8201 Flying Cloud Dr

Job ID: 1071548

J.C. Penney Company Inc.

Plano, Texas


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Keyholder Specialist (Part Time) Eden Prairie

The Gap

Posted 2 days ago

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and today we're the world's most iconic American brand. We're represented in more than 1400 stores in over 40 countries, and online. Our unique aesthetic is optimistic cool, elevated American style. We believe in staying true to our heritage while creating what's next. Don and Doris Fisher always wanted to "do more than sell clothes," and today we're leaders in employee volunteering and social impact. If you're full of ideas, if you want to work with phenomenal people, and if you think we should leave the world better than we found it, we'd love to meet you. OVERVIEW As the Specialist, you are responsible to support the management team to perform functional tasks as assigned; guiding work while supporting a positive store environment. Specialists will act as a mentor and role model to other associates to support service behaviors and the execution of tasks in specific areas of expertise. You contribute to a high performing team and consistently deliver a best-in-class customer experience. This role will be focused on connecting with employees and customers to ultimately assist in achieving store performance goals; including meeting the sales budget, building market share, as well as other Company-wide defined goals. As an important part of the Sales Associate team, you will reinforce performance expectations by role modeling behaviors and communicating how to achieve the Brand Vision and achieve or exceed the goals / strategies of the store. COMPETENCIES * Drives Results * Collaboration & Influencing * Trust & Honesty * Customer Impact ORGANIZATIONAL LEADERSHIP * Guides processes and completes work based on management direction for functional areas within the store * Ensures the consistency of operational processes and execution * Assists the management team to achieve performance goals and execute standard operating procedures * Contributes to the creation of an effortless service culture, delivering best in class, on-brand experiences, exceeding customer expectations, building loyalty and ultimately increasing market share to drive our profitable top line growth * Upholds the commitments to the company's processes, values and Code of Business Conduct KEY RESPONSIBILITIES * Supports the store management to ensure work tasks are completed in a timely and efficient manner * Executes initiatives designed to drive customer satisfaction and business efficiencies * Provides support in execution of marketing and visual presentation to promote sales * Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities and business metrics * Serve as a Brand Ambassador to achieve priorities in store, with customer as the primary focus * Mentor and train individuals; provides on the job training to associates sharing a higher level of knowledge of product and processes * Takes action based upon direction from Leader on Duty and collaborates effectively with employees * Build expertise in assigned specialized functional area * Guide work activities during the day, inclusive of before and after normal store operating hours when a manager may not be present * Support Leader on Duty activities during non-peak hours, by exception * May support completion of work processes before or after the store closes * May open or close the store KEY EXPERIENCES * Drives Results – demonstrated ability to personally achieve and support others to drive results * Collaboration & Influencing – responds to employees and customers to provide assistance; helping where a need is identified * Trust & Honesty – Acts in line with values and guiding principles * Customer Impact – Has responded to customers with a sense of urgency and utilized a basic understanding of customer behaviors to identify when a customer may need additional assistance * Demonstrated interest and initiative to develop skills and improve capabilities * Team-oriented, approachable, respectful and is looked up to as a role model of the brand QUALIFICATIONS * High School Diploma or equivalent experience preferred * 1-2 years of retail experience preferred with a minimum of 6 months Gap Inc. experience * Key holder experience preferred * Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 30lbs. * Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts This job profile intends to describe the general nature and level of work. It is not intended to include all duties and responsibilities. KEY BENEFITS: * Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Employees receive medical, dental, vision and life insurance.* * Employees can apply for tuition reimbursement.* * Family care programs. * Commuter benefits. * Pet Discount Program. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016. Apply The Gap Eden Prairie MN

Omni-Channel Associate - Eden Prairie Ctr

J. C. Penney Company, Inc.